Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
In this role, you will be the primary internal system admin and support contact for Zuora Billing and will bring a solid understanding of Zuora applications, as well as experience with integrating Zuora applications with other systems. You will collaborate with Product managers, Zuora internal technical resources, and Zuora support to drive optimal solutions, and best practices.
About this roll* (Responsibilities)
- Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing
- Provide front-line support with regard to all aspects of business-facing applications and troubleshooting to diagnose, isolate, and resolve issues
- Design, implement, and maintain configurations and customizations of Zuora applications to meet the evolving needs of the business team
- Serve as internal SME and provide guidance on best practices, using domain knowledge and prior experience
- Drive optimal solutions and demonstrate proactive initiative by identifying potential areas of improvement and proposing projects aimed at optimizing business operations
- Maintain proper system access for user roles ensuring compliance with the segregation of duties
- Responsible for the change management and release process of Zuora Billing,
- Maintain up-to-date knowledge of system functionality, customization, and integration
Do you have the right ingredients*? (Requirements)
- 3+ years of experience with Zuora Billing administration and configuration, including 3rd party integrations in complex environments
- Experience supporting Zuora Billing modules: Customers, Product Catalog, Subscriptions, Billing & Invoicing, Payments and Taxes
- Experience working in Zuora Billing administration: User access, HTML/PDF templates, Custom fields, Notifications/email templates, data interface integrations, Workflows and Reports
- Knowledge of the full billing cycle, including Invoicing, Invoice Templates, Payment, and Payment Gateway configuration. Revenue Recognition, Financial Reporting, and integration into the ERP system
- Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
- Experience working in Zuora sandbox, including deployment across multiple environments
- Experience integrating ZBilling and ZRevenue via the connector
- Understanding of ZBilling schema and Data Query usage
- A strong understanding of the quote-to-cash (Q2C) business process.
Special Sauce* (Nonessential Skills/Nice to Haves)
- Experience with Netsuite ERP
- Zuora Billing Certification
- Experience with Zuora Revenue a plus
- Experience working in Zuora APIs
- Prior experience in a ZBilling implementation
- Experience working with Vertex or similar tax engines
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
