Your Role
We’re looking for a Solutions Associate to join our early stage startup that is rapidly growing. You’ll support the team during our customers’ onboarding process, including the implementation of our product as well as configuration support when our customers’ needs grow over time. We are looking for someone who is excited to be hands on and influence our internal processes and overarching product roadmap.
As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.
You Will
- Support Zip Solutions Consultants on the end-to-end implementation process for new customers
- Support onboarding tasks for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
- Complete key configuration tasks for existing customers to increase overall adoption of Zip.
- Be responsible for creating documentation and maintaining an internal knowledge base.
- Manage your work across multiple customers, requiring task prioritization and on-time delivery.
- Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
- Do whatever it takes to make customers happy + help to ensure we successfully onboard them as quickly as possible
- Continuously improve the post-sales processes to help our customers accelerate the time to value
Qualifications
- 2-3 years of experience working as an analyst, associate, project manager or supporting key customer and stakeholder relationships, ideally within the B2B SaaS or procurement space.
- Certified in Workday Finance. Experience in Workday Procurement is a plus.
- Fantastic communication and documentation skills
- Extreme attention to detail and pride yourself in being incredibly proactive
- Very strong data management skills, specifically with handling large sets of sensitive customer data in MS Excel
- You’re able to push back and still make people happy
- Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
- Willing to do whatever it takes to make Zip and its customers happy: this is an early-stage company, and candidly, we work a lot
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
- 📈 Start-up equity
- 🦷 Full health, vision & dental coverage
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
