Web Hosting Chat Specialist

Description

Grow faster than the world’s fastest-growing web hosting company! 🚀

Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900 professionals, we are behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses and passion projects.

Our mission: To build world-class solutions for anyone to easily succeed online

Our culture: Guided by 10 company principles

Our formula for success: Customer Obsession, innovative in-house products, and talented teams 🌟

Your Role at Hostinger

As a Web Hosting Chat Specialist, you’ll be the frontline expert, guiding customers through technical challenges, and optimizing their online presence with your expert advice. You’ll provide top-tier support via live chats, troubleshooting websites, domains, and hosting errors to deliver an exceptional customer experience. In this role, you'll collaborate with a passionate global team of 400+ specialists across 30+ countries. You'll continuously grow your technical expertise, and expand your impact to the customer's experience. Bring your passion for customers' success, unlock opportunities for greater responsibilities, and grow at Hostinger.

Curious to learn more? Take a sneak peek into the role 👀

Grow faster than the world’s fastest-growing web hosting company! 🚀

Our mission: To build world-class solutions for anyone to easily succeed online

Our culture: Guided by 10 company principles

Our formula for success: Customer Obsession, innovative in-house products, and talented teams 🌟

Your Role at Hostinger

Curious to learn more? Take a sneak peek into the role 👀

Your Day-to-Day

Troubleshoot and solve customer issues related to websites, emails, domains, DNS, WordPress, and more, via live chat and tickets;

Assist with website migrations and provide your expert advice on optimizing hosting setups;

Deliver timely, resourceful support that exceeds customer expectations;

Continuously grow your technical expertise and seek innovative ways to improve the customer experience;

Proactively identify areas for improvement in processes and products, and propose impactful solutions to elevate the customer journey.

Your Skills and Experience

Fluent English (C1 or native level);

Experience in web hosting support (DNS, domains, WordPress) with strong troubleshooting skills. Live chat experience is a plus;

Proven track record of meeting key performance indicators (KPIs);

Hungry for growth: self-driven, proactive, and eager to embrace new challenges;

Humble: self-aware, thrives on feedback, and committed to continuous improvement;

Smart: quick thinker with sharp problem-solving skills, emotional intelligence, and the ability to multitask effectively.

Advantages

100% work from home;

Compensation in US$ + 10% commission + result-based additional compensation (5% to 30% increase). The amount is agreed with you along the selection process, according to your previous experiences and performance during the technical task. Let's talk!

20 paid suspension days per year to recharge, travel, and take a break;

Commitment: 40h/week (8h/day), on pre-defined monthly rotating timelines that include weekends, morning, afternoon, and night times.

Why Hostinger?

Make an impact: put the customer first and help shape their success with every interaction, ensuring exceptional support that stands out;

Learn: expand your knowledge through online courses, internal training programs and feedback from customers, peers, and leaders. Gain access to Udemy, thousands of e-books, e-learnings and materials, in a culture that encourages curiosity and self-development;

Grow: own your success and elevate yourself as a professional by meeting high standards and rising to new challenges;

Innovate: experiment, embrace the unknown, and contribute to shaping the future of web hosting through creative problem-solving.

Join our team and shape the future of Customer Success at Hostinger! 🚀