The VP of Account Management will play a critical role in managing a high-performing team and growing ExecOnline’s renewable ARR, client retention and client expansion efforts. Reporting to our SVP of Sales, in addition to day-to-day team management, revenue responsibilities and forecasting, this leader will play a key role in partnering with key internal stakeholders to ensure the product meets the demands of our existing and future clients.
What you’ll do:
- Successfully step in and close individual business when needed
- Collaborate with the ability to motivate those around you to produce exceptional results in a remote-first environment
- Demonstrate superb emotional intelligence and an eagerness to constantly build new skills as a manager and leader
- Thrive in a growing and ever-changing fast-paced environment
- Believe in and commit to maintaining a diverse and inclusive team environment
- Influence product development based on customer feedback
What positions you for success:
- 2-5 years of successfully managing a growing account management or client success department/organization within a growing SaaS start-up.
- Proven track record of exceeding revenue goals and managing a team against enterprise renewals.
- Successfully coached and managed teams against cross-sell and upsell goals within active accounts through introducing new products and expanding access points for existing products.
- Experience managing against metrics and KPIs related to account health and client service such as onboarding, activation, and adoption success
- Experienced in forecasting weekly and quarterly revenue outlook against ARR and NRR goals.
- Experience working with data regularly. Analytical skills and hands-on experience with CRM and sales tools to make strategic decisions and drive team performance
- Has successfully implemented playbooks and has coached on process implementation in a fast-paced startup environment
At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The base salary for this role is 160,000-$190,000. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. Sales roles will also be eligible for a performance-based incentive plan.
WARNING - EMPLOYMENT OFFER SCAMS: We have been alerted to phishing schemes in which scammers may be posing as ExecOnline recruiters and issuing false offers of employment - either via LinkedIn, text, or directly over email. Please be aware that any official ExecOnline email communication will originate from an email address ending in "@execonline.com". Additionally, while our recruiters do contact potential candidates proactively via LinkedIn and we do occasionally partner with third-party recruitment agencies, no offer of employment will ever be made via LinkedIn or text, and all offers will be preceded by multiple formal conversations with recruiters and hiring managers conducted over Zoom. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official ExecOnline letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].