Description
We are looking for someone who deeply cares about customer experience and is passionate about combining data and anecdotes to create compelling narratives that drive action and collaboration.
Lime is hiring a Voice of the Customer Manager to join our Customer Experience team! In this role, you will report to the Head of Customer Experience and Knowledge Sharing. You will own all VOC programs to help Limers embrace a Customer Obsessed culture. You will collaborate closely with every department in Lime, starting with CX, Product and Operations, to empower everyone with clear and actionable insights to impact the rider experience.
A successful candidate is just as obsessed about the customer experience as we are, and has a background building customer-first solutions. You have outstanding business acumen, a restlessness to answer “why?” questions, and are passionate about using data to drive cross-functional decision making. You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic. You have experience working in an evolving startup environment. You will be an in the moment problem solver with the ability to think about the short term and long term plan. You're energized about building and scaling and being part of a forward-thinking organization.
This is a remote position. The ideal candidate will live in locations such as Los Angeles, CA Chicago, IL Austin, TX Denver, CO Boston, MA Washington DC San Diego, CA Philadelphia, PA Portland, OR.
We are looking for someone who deeply cares about customer experience and is passionate about combining data and anecdotes to create compelling narratives that drive action and collaboration.
Lime is hiring a Voice of the Customer Manager to join our Customer Experience team! In this role, you will report to the Head of Customer Experience and Knowledge Sharing. You will own all VOC programs to help Limers embrace a Customer Obsessed culture. You will collaborate closely with every department in Lime, starting with CX, Product and Operations, to empower everyone with clear and actionable insights to impact the rider experience.
A successful candidate is just as obsessed about the customer experience as we are, and has a background building customer-first solutions. You have outstanding business acumen, a restlessness to answer “why?” questions, and are passionate about using data to drive cross-functional decision making. You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic. You have experience working in an evolving startup environment. You will be an in the moment problem solver with the ability to think about the short term and long term plan. You're energized about building and scaling and being part of a forward-thinking organization.
This is a remote position. The ideal candidate will live in locations such as Los Angeles, CA Chicago, IL Austin, TX Denver, CO Boston, MA Washington DC San Diego, CA Philadelphia, PA Portland, OR.
What you'll do:
About you:
The anticipated salary range for this position is $92,000-$152,000. Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, experience and other qualifications as well as the candidate's location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.
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