The Product Operations team at Cloudflare is chartered with driving programs and systems to deliver value to customers and prospects faster than any other company in our market.
As part of the Product Operations team, this role is pivotal in developing and executing on the overall strategy and driving the business performance, product adoption, and customer satisfaction of our products. Reporting to the CPO, this role puts the customer first, can anticipate their needs before they arise, and guides both roadmap and go-to-market outcomes.
The team orchestrates activities across the entire lifecycle of our product, including:
- Roadmap planning and reporting
- Product lifecycle management
- Cross functional engagement with engineering, support, customer success, customer support, marketing, legal, pricing and packaging, product marketing, solutions engineering, and sales
- Post-launch activities and tracking
- T&E budget
- Customer insights and voice of customer
The ideal candidate will have:
- 12-15+ years of experience with the entire lifecycle of a product
- A proven track record of driving product and cross functional teams to success, and scaling a SaaS platform
- Experience with M&A, pricing, and business operations
- Experience leading high impact, cross functional and diverse teams
- Experience speaking and working with executives
- Ability to influence and lead across the entire organization
About the Department
The Product organization at Cloudflare is made up of Product Managers, Product Designers, Product Content Managers and Product Operations Managers. We love to learn, collaborate, and solve large-scale problems. Your work will impact and influence products used by millions of people and thousands of companies daily. Working within the department and across-functions in an inclusive, hands-on and respectful way will be key to your success and the success of the Product organization in general .
Desirable skills, knowledge and experience
- 15+ years previous experience in leadership roles in Product Operations, Product Management, Engineering Management, Customer Success, or Pre/Post-Sales.
- Deep technical expertise, curiosity and a solid understanding of networks and the Internet.
- Strong understanding of how Internet traffic flows and how logs and data are created and stored.
- Deep experience in the Cloud Software and/or Cybersecurity industries.
- Proven track record working with diverse teams and working across-teams.
- Deep empathy with, and understanding of customer needs.
- A detail-oriented mindset with a hands-on approach.
- Excellent written, visual and verbal communication skills.
- Customer-centric mindset with the capability of translating customer needs and customer experiences into the product development process.
