Position Summary:
As the hands-on Manager of User Experience overseeing the Catalog experience, you will be responsible for leading a small team of UX designers, defining the end to end shopping funnel, and ensuring the seamless interaction of our customers with our digital products. You will collaborate closely with cross-functional teams including Product Management, Development, Marketing, and Customer Support to deliver user-centric solutions that drive engagement, conversion, and customer satisfaction.
Location: This role is US-based remote, with a strong preference for someone located in the Pacific time zone. Occasional travel to our Southern California office might be required.
Job Expectations:
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Lead, mentor, and inspire a team of UX designers, fostering a collaborative and innovative work environment.
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Be a player-coach, who can also do hands-on design when needed
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Prioritize and execute the overall UX strategy for our e-commerce platforms, ensuring alignment with business goals and customer needs.
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When needed, assist with research, usability testing, and user journey mapping to gain insights and identify opportunities for improving the user experience.
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Translate user insights and business requirements into user-centered design solutions, considering user interface design, interaction design, and visual design principles.
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Collaborate closely with Product Managers and Developers to ensure the successful implementation of design solutions while maintaining a balance between user needs, technical constraints, and business objectives.
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Collaborate with the design system team, help define guidelines, and standards to ensure a consistent and cohesive user experience across all platforms and touchpoints.
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Stay up-to-date with industry trends, emerging technologies, and best practices in UX/UI design and e-commerce to drive continuous improvement.
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Advocate for user-centered design principles throughout the organization, fostering a user-centric mindset and creating a culture of design excellence.
Knowledge, Skills, and Abilities:
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Bachelor's or Master's degree in Design, Human-Computer Interaction, Information Architecture, or a related field; or equivalent experience.
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Proven experience with 1-3 years in leading UX/UI design teams, ideally within the e-commerce or digital product space.
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Strong portfolio showcasing successful mobile UX/UI projects, highlighting your ability to solve complex design challenges and create user-friendly solutions.
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Proficiency in design tools such as Figma, or similar tools.
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In-depth knowledge of user-centered design processes, methodologies, and best practices.
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Excellent communication and presentation skills, with the ability to effectively communicate design concepts and rationale to stakeholders.
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Strong leadership and team management skills, including the ability to inspire, mentor, and guide a diverse team of designers.
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Familiarity with front-end development principles and collaboration with development teams.
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A strategic mindset, with the ability to balance user needs, business goals, and technical constraints.
Additional Preferred Skills:
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Experience working in a global or multicultural e-commerce environment.
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Knowledge of accessibility standards and guidelines (WCAG) for creating inclusive digital experiences.
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Experience with data-driven design and A/B testing methodologies.
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