Description
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
Position Summary:
PointClickCare (PCC) is currently looking for a motivated individual to join our Customer Support team. The Customer Support team is instrumental in helping provide technical operations support for software applications that are changing healthcare across the country. Solutions Analysts are a passionate group of quick learners who provide excellent customer service to our customers through resolving incidents and fulfilling service requests. They also configure our products, troubleshoot issues, and recommend solutions.
This is a full-time, permanent, remote position reporting to the Manager, Customer Support.
Position Summary:
PointClickCare (PCC) is currently looking for a motivated individual to join our Customer Support team. The Customer Support team is instrumental in helping provide technical operations support for software applications that are changing healthcare across the country. Solutions Analysts are a passionate group of quick learners who provide excellent customer service to our customers through resolving incidents and fulfilling service requests. They also configure our products, troubleshoot issues, and recommend solutions.
This is a full-time, permanent, remote position reporting to the Manager, Customer Support.
Responsibilities:
Required Qualification:
Preferred:
Qualifications and Experience
#LI-AJ1
#LI-Remote
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
