Description
Position Summary
As part of the Professional Services, Practice Delivery team, the Software Implementation Consultant, Pharmacy will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to travel up to 30% on site travel to customer sites and regional meetings anywhere in the U.S. or Canada.
The Software Implementation Consultant will report to the Practice Manager, Professional Services.
Position Summary
As part of the Professional Services, Practice Delivery team, the Software Implementation Consultant, Pharmacy will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to travel up to 30% on site travel to customer sites and regional meetings anywhere in the U.S. or Canada.
The Software Implementation Consultant will report to the Practice Manager, Professional Services.
Key Responsibilities
Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation successLead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skillsAct as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflowsPartner with internal stakeholders, including configuration and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfactionIn collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementationLead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.Test, pilot, and document new professional services offeringsDevelop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomesWhen needed, travel to customer on-site locations to lead and direct meetings and presentations
Required Experience
Post-secondary education in a technology related field, preferredExcellent communication, organizational and collaboration skillsConsulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomesExperience working on a multi resource project team balancing milestones and objectives efficiently and on timeProven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are metThe ability to quickly learn new concepts and technologies and convert them into customer solution valueSelf-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insightsAbility to thrive in a high paced, complex team environmentMust be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills4+ years in a software implementation roleHealthcare market experience, preferred
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