Description
At Hyperscience, our Technical Services team serves as the trusted technology advisor and advocate for our customers, striving to build and sustain ongoing healthy relationships. Team members play a crucial role in maintaining and enhancing the performance and availability of our Hyperscience applications, thereby safeguarding our existing business, fostering new opportunities, and nurturing lifelong customer advocacy. We are seeking a team of individuals for a 6-9 month CONTRACT position related to a business-critical initiative, with the potential of a permanent position at the end of contract.
Role Overview:The Technical Support Representative is tasked with providing first contact technical support to Hyperscience customers and partners across various channels. As a TSR, you will be a compassionate problem solver with excellent communication skills, adept at researching issues using both internal and external documentation to deliver effective solutions. You will become a product expert that customers rely on, with the ability to escalate complex issues to ensure timely resolutions.
At Hyperscience, our Technical Services team serves as the trusted technology advisor and advocate for our customers, striving to build and sustain ongoing healthy relationships. Team members play a crucial role in maintaining and enhancing the performance and availability of our Hyperscience applications, thereby safeguarding our existing business, fostering new opportunities, and nurturing lifelong customer advocacy. We are seeking a team of individuals for a 6-9 month CONTRACT position related to a business-critical initiative, with the potential of a permanent position at the end of contract.
Role Overview:The Technical Support Representative is tasked with providing first contact technical support to Hyperscience customers and partners across various channels. As a TSR, you will be a compassionate problem solver with excellent communication skills, adept at researching issues using both internal and external documentation to deliver effective solutions. You will become a product expert that customers rely on, with the ability to escalate complex issues to ensure timely resolutions.
