Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.
We are on the lookout for a Technical Support Lead to act as the main point of contact and work both independently and collaboratively with the team to ensure seamless operations. The ideal candidate will provide proactive, behind-the-scenes support, ensuring that clients experience uninterrupted service.
✅ Job Requirements
To succeed in the advertised role, you have:
Experience leading Tech Support teams in the iGaming domain is a must
To be a proactive and client-oriented person with a strong work ethic
Effective communication skills with a proven ability to troubleshoot
At least Upper-intermediate level of proper written and oral English
Strong desire to develop and learn quickly
Knowledge of XML/JSON
Knowledge of Git
Understanding of API protocols
SDLC knowledge
Basic knowledge of the QA process
Previous experience in a relevant position (2+ years)
Experience with monitoring systems (Grafana, DataDog, Prometheus, etc.)
🙌What will you be doing?
Progress Check: Evaluate how well we're doing and meeting goals, especially those in the Stream development Roadmap
Stream Management: Handle all Technical Support-related events and documents efficiently
Team Building: Play a crucial role in candidate interviews and shaping job descriptions
Growth Focus: Drive the overall growth and improvement of our capability stream
Problem Solving: Understand and analyze issues to find effective solutions
Thorough Testing: Ensure seamless integration with detailed protocol testing
Technical Support Pro: Provide excellent second-level customer support
Service Excellence: Deliver outstanding customer service with a full week of coverage
Team Collaboration: Work proactively with other teams for collective success
🏆What you get in return:
Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
Flexible Schedule: We offer a flexible work schedule to accommodate your needs
Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
Financial Support for Life Events: We provide financial support during special life events
Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
Professional Development: Get reimbursement for profess
The recruitment process looks like this:
1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)
If the job description rings a bell - take action and apply!
Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to maneuver through changes in the world. Playson is all about that. 🚀
Join us today!
