Job Locations: Remote, Mexico City, MX
To the attention of candidates (Mexico City):
This role requires full time work over the Weekends. Candidates should be comfortable working with a “Sun-Thursday” or “Tues-Sat” 5-day working week schedule. Candidates MUST have right-to-work in Mexico. Visa sponsorship is NOT provided for this position.
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You’ll Do
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's architecture and gain a deeper understanding of Internet technologies. You will focus on providing support for our Content Delivery products: Workers, Speed, Images, Stream, CDN and others.
Examples of desirable skills, knowledge and experience
- You have worked as part of a team in a customer-facing role and want to progress your career as a support professional
- You have solved issues from the network to the application layer
- You have resolved front-end dashboard and API issues
- You have analyzed and tuned website performance issues
- You understand Javascript or other scripting languages
- You have developed or maintained internet applications
- You have experience with video encoding and streaming solutions
- You have worked with SQLite or other database servers
- You are comfortable communicating through various support channels and always put the customer first
- You are a motivated self-starter and always looking to expand your existing skill set
Bonus Points
- You are fluent in Portuguese, Spanish, German, Japanese, French or Mandarin
- You are familiar with Cloudflare and have a site actively using our platform
- You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump) and developer tools (git/wrangler/npm)
- You are familiar with Nginx, Apache, IIS or any other web servers
- You are committed to gaining a deeper understanding of the following technologies: DNS / SSL / CDN - Cache / Cloudflare Workers
- You have experience with Cloudflare Workers
