Remote JobsRemote CompanyBlog
Sign In
Sign Up
Back to all jobs

Technical Solutions Specialist, USA

remote,United States

Description

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.

We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.

StackAdapt is a remote-first company, and we are open to candidates located anywhere in North America.

We're seeking a talented Technical Solutions Specialist to join our team. Our product is dynamic, with an evolving UI, complex front and backend systems, and lots of data to investigate. The individual will ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary. You'll work closely with the technical leadership team, product managers, software engineers, and client-facing team members.

StackAdapt is a remote-first company, and we are open to candidates located anywhere in North America.

What you'll be doing:

  • Creating and debugging custom javascript snippets for clients 
  • Troubleshooting simple to complex system setups across various platforms
  • Help guide users and clients alike with the technical intricacies of our platform
  • Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.
  • Taking ownership of escalations and highly technical problem solving.
  • Working with clients to help solve their technical issues

  • What you’ll bring to the table:

  • Proven experience in technical support, product support, and/or software engineering capacity
  • Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
  • Basic to intermediate Javascript experience is required
  • Strong problem-solving and analytical abilities
  • Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
  • Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
  • Strong communication skills to explain potentially complex situations to team members and clients
  • Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
  • Basic to intermediate knowledge/experience in Digital Advertising is a plus
  • Experience with GraphQL is a plus

  • StackAdapters enjoy:

  • Highly competitive salary
  • RRSP/401K matching
  • 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
  • Access to a comprehensive mental health care platform
  • Health benefits from day one of employment
  • Work-from-home reimbursements
  • Optional global WeWork membership for those who want a change from their home office
  • Robust training and onboarding program
  • Coverage and support of personal development initiatives (conferences, courses, etc)
  • Access to StackAdapt programmatic courses and certifications to support continuous learning
  • An awesome parental leave policy
  • A friendly, welcoming, and supportive culture
  • Our social and team events!

  • #LI-KR1

    StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

    About StackAdapt

    We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:


    Ad Age Best Places to Work 2024
    G2 Top Software and Top Marketing and Advertising Product for 2024
    Campaign’s Best Places to Work 2023 for the UK
    2024 Best Workplaces for Women and in Canada by Great Place to Work®
    #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

    #LI-Remote
     Apply this job
    Please mention that you found this job on remotewlb.com. Thanks & good luck!
     Apply
     Save
    Share to :

    StackAdapt

    New Job Alert

    COMING SOON~
    Follow us on
    Give a ⭐ on
    Similar Jobs
    Find more remote jobs
    Do you love using our product?

    Share a testimonial/suggestion.We'd love to hear about it!

    Click to submit✍️
    logo of sitemark

    Copyright © RemoteWLB 2025

    Remote Dev JobsRemote Support JobsRemote Design JobsRemote Sales JobsRemote Product JobsRemote Business JobsRemote Data JobsRemote Devops JobsRemote Finance JobsRemote Legal JobsRemote HR JobsRemote QA JobsRemote Write JobsRemote Edu JobsRemote Market JobsRemote Management JobsRemote Others Jobs