Technical Solutions Lead, UK

Description

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.

We're seeking a Technical Solutions Lead to help lead our growing Solutions team. Our product is dynamic with an evolving UI, complex front and backend systems, and lots of data to investigate. As the leader of this team, you will be reporting to the Manager of QA and Solutions and become the go-to person for any technical escalations. As a leader, you will help ensure the team is properly equipped with everything they need in order to succeed.

StackAdapt is a remote-first company, and we are open to candidates located anywhere in the UK.

What you'll be doing:

Advising, coaching, and supporting our Technical Solutions Specialist team members to develop their capabilities and complete their individual growth goals

Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch.

Taking ownership of escalations and highly technical problem solving.

Taking part in the recruitment process to hire new team members

Conducting performance reviews for people on your team

Working with clients to help solve their technical issues

What you’ll bring to the table:

At least 5 years experience in technical support, product support, and/or software engineering capacity

Prior experience managing a small team

Basic to intermediate knowledge/experience in Digital Advertising

At least 4 years of experience with Javascript.

Experience with Google Tag Manager (GTM) and CMS systems (Wordpress, Shopify, Hubspot) are a strong plus

StackAdapters enjoy:

Competitive salary

Private Medical Insurance cover

Auto-enrolment into the company pension scheme

Work from home reimbursements

Coverage and support of personal development initiatives (conferences, courses, etc)

An awesome parental leave policy

A friendly, welcoming, and supportive culture

Take part in our Walk and Wander policy, which allows you to work from anywhere worldwide.

Our social and team events (virtually!)

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StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

Ad Age Best Places to Work 2024

G2 Top Software and Top Marketing and Advertising Product for 2024

Campaign’s Best Places to Work 2023 for the UK

2024 Best Workplaces for Women and in Canada by Great Place to Work®

#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

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