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Technical Services Ops Coordinator


The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Do you like organizing events, travel, and day-to-day operations for large global teams? Do you like balancing complex requirements and finding the best possible solution? Do you have a passion for people and processes?

Come join the MongoDB Technical Services team and help us run our internal events smoothly, efficiently, and predictably!  We are looking for who can help us drive excellence and efficiency in our budgeting, scheduling, and booking of internal events.

We are looking to speak to candidates who are based in Sao Paolo, Brazil or Gurgaon, India office  for our hybrid working model.

Role Responsibilities

  • Collaborate with the Technical Services leadership and staff to ensure integrated worldwide processes for our event planning

  • Organize global and regional events, including leadership conferences, team off-sites, cross-functional summits, and training events

  • Work with internal stakeholders to build budgets, agendas, and travel itineraries 

  • Find optimal location and date windows; schedule travel & lodging and facilitate visa application processes 

  • Collaborate with the MongoDB travel team to influence and develop policies; train TS members in travel procedures

  • Manage expenses and risks, and ensure policies and processes are well-documented, communicated and followed

  • As part of the Support Operations team, work with the Operations Specialists to ensure 24/7 global support for customers by scheduling TS team members into various global shifts

  • Leverage reporting and analytics to facilitate review of policy and process effects

  • Advocate for and drive major initiatives that help our global team connect and work more efficiently together

  • Communicate with all levels in the company including senior management

  • Occasional international travel is required (1-2 times per year, only as conditions safely permit)


  • Bachelor’s degree or equivalent work experience

  • 1+ years of relevant event management and/or travel coordination experience

  • A passion for process and policy development and adherence

  • Proven ability to stick to budgets and make fiscally responsible decisions

  • Excellent written and oral communication skills, follow-through and problem-solving abilities 

  • Extreme attention to detail and ability to anticipate next steps

  • Able to work in a fast-paced, rapidly growing environment against tight deadlines when required

  • Strong operational analysis and cross-group collaboration skills

  • Experience with relevant tools including travel booking systems (Navan preferred), expense systems (Concur preferred), and task management software (Atlassian / Jira preferred)

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

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