Location, Remote US
About the department
Cloudflare’s IT/Enterprise Engineering, Planning and Governance Team is a crucial pillar of the CIO Organization. It manages programs and initiatives across IT Infrastructure, Enterprise Systems, and Enterprise Engineering, enabling Cloudflare internal teams to operate at their most efficient level. The team establishes end-to-end governance principles and frameworks, leads business partnering, and drives program planning, execution, and demand capacity management.
What you'll do
We are looking for a highly skilled and self-motivated Technical Program Manager with excellent communication skills who thrives on solving challenges to join our team. Your main role will be to work with the many teams across the organization to drive data governance and data integrity initiatives. These programs will span over multiple quarters involving IT, various Business Verticals and Technical Operations teams.
You bring a passion for matching up business needs with building technically innovative solutions, and excel at shifting between the two—understanding how big-picture goals inform technical details, and vice-versa. You are able to implement and drive processes and persistently make progress. The ideal candidate is flexible and comfortable in playing multiple roles (diplomat, moderator, negotiator, reporter, coach, etc.), leading initiatives, and is able to adapt to changing situations. Combined with technical expertise, you have the ability to build trust and strong partnership with counterparts in Engineering, Development, Operations, and Business teams.
- Develop and deliver a multi-phased effort that will focus on aligning data governance and data integrity efforts across the organization.
- Facilitate discussions and activities that uncover data trends, patterns and anomalies.
- Collaborate with cross-functional teams to design and deliver actionable insights.
- Validate data accuracy, completeness and integrity.
- Identify and address data quality issues and discrepancies.
- Implement data quality controls and monitoring mechanisms
- Analyze business processes and operations to identify opportunities for improvement..
- Gather business requirements and assist with translating requirements into future state design options, while deftly incorporating sound architecture and design principles into the final solution.
- Build clear and transparent communication channels to align business stakeholders, IT, and third-party vendors to ensure relevant audiences receive appropriate updates on programs and projects.
- Work with stakeholders in controlling program scope and executing to committed schedules, as well as maintaining and reporting out program deliverables across multiple teams and business units.
- Establish and maintain relationships with vendors, ensuring adherence to best practices and accountability throughout the program lifecycle.
- Maintain clear line-of-site on the critical path timeline; managing risks, and facilitating resolution of blockers to ensure project success.
- Collaborate with Business PMs on internal processes, tools and workflows across multiple teams and functions across Cloudflare, in support of IT governance and project management methodologies, processes and procedures.
Examples of desirable skills, knowledge and experience
- 5+ years experience in program and project management
- 3+ years proven experience in leading data governance and/or data integrity programs
- A strong engineering or development background to facilitate architecture and integration discussions
- Track record of delivering technical programs through the full end to end program management lifecycle, from conception to usability study
- Have a balance of people, organizational, and technical skills to deliver and guide decision making without authority
- Work independently in a dynamic and high-pressure environment with timely delivery despite ambiguous and changing business requirements
- Strong competency with project management tools (Confluence, JIRA, Smartsheets, etc.) and various methodologies (Waterfall, Scrum, etc)
- Proven ability to clearly and concisely communicate with an executive audience in both written and verbal communications in English (writing sample will be requested)
- Thrive in a fast-paced hyper-growth engineering environment, with the ability to learn new technologies quickly, and extremely comfortable with ambiguity
- Bachelor's degree in Computer Science, Information Systems Management, Technology management, Business management or comparable work experience
Bonus Points
- Proven working experience as a program manager in the technology sector, preferably within an IT or Corporate Technology department
- Experience with both waterfall and Agile development methodologies
- Experience with data management or data catalog platforms (Informatica, Atlan, etc.)
- Understanding of data warehousing principles and concepts, and technical knowledge related to Data Management, Business Intelligence, Data Analytics
- PMP/PgMP and Agile certifications
Fluency in organizational change management methodologies (Prosci, etc.)
