Job Description
This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, BNB Forum, Telegram group and Discord.
Strong understanding across BNB Chain ecosystem, including BSC, opBNB and BNB Greenfield.
Hands on technical support. Analyst issue and provide solutions and suggestions.
Manage bot setup and optimization for all TechOps channels across, BNB Forum, Telegram group, Github and Discord. Experience in discord/telegram bots and blockchain development would be a plus.
Research into cutting edge technologies(i.e. AI tooling) to automate and optimize processes.
Deliver a stellar customer experience(i.e. SLA)
Understand customer needs and how to meet unique challenges and goals
Seek product feedback and track usage/performance, driving our product roadmap
Build and maintain ongoing relationships with multiple stakeholders, both internally and externally
Partner with internal teams to drive long term solutions / product development decisions
Work in a quick changing environment
Qualifications
Candidate needs to be in the EU/US time zone.
Excellent English in both speaking and writing. (Mandarin would be a plus).
Programming skills in javascript, typescript, golang, solidity, etc.
Min 1+ years of experience in a technical support role.
Technical degree
Strong analytical skills
Ability to understand and troubleshoot complex technical issues
Strong communication skills with internal and external stakeholders
Excellent people skills to monitor.
Interest in blockchain and crypto technologies.
Experience with blockchain is a must.
Additional Information
What can you expect from a career at BNB Chain?
- Become part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
- Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
- Tackle fast-paced, challenging and unique projects.
- Work in a truly global organization, with international teams and a flat organizational structure.
- Enjoy competitive salary and benefits.
- Balance life and work with flexible working hours and casual work attire.
BNB Chain is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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