Description
About Truv:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we're taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we're building the future of financial data access.
Position overview:
We are seeking a Technical Implementation Manager to lead the successful deployment and integration of our solutions for enterprise clients. This role bridges technical expertise with project management to ensure smooth implementations while driving customer time-to-value and satisfaction.
About Truv:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we're taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we're building the future of financial data access.
Position overview:
We are seeking a Technical Implementation Manager to lead the successful deployment and integration of our solutions for enterprise clients. This role bridges technical expertise with project management to ensure smooth implementations while driving customer time-to-value and satisfaction.
Core Responsibilities
Own end-to-end technical implementation projects for customers and platformsLead technical discovery sessions to understand customer requirements and technical environmentDesign implementation approaches that align with customer architecture and business needsIdentify and mitigate project risks and dependencies proactivelyManage multiple concurrent implementation projects across various stagesGuide customers through technical integration process, including API implementationsReview customer technical specifications and provide implementation guidanceTroubleshoot technical issues during implementation and testing phasesValidate customer integrations against best practices and requirementsCreate and maintain technical documentation for implementationsDevelop repeatable implementation processes and templatesServe as primary technical point of contact during implementation phaseCoordinate cross-functional resources including engineering, product, and customer success teamsLead regular project status meetings with customer technical teamsManage customer expectations and maintain clear communication channelsPartner with Customer Success teams to ensure smooth transition post-implementationEscalate technical blockers and provide solutions to internal and external stakeholders
Preferred Experience
Previous work with enterprise integration platforms or middlewareFamiliarity with common enterprise systems (CRM, ERP, HRIS)Experience with project management tools (Jira, Microsoft Project, etc.)Background in technical consulting or professional servicesKnowledge of agile methodologiesExperience with change management processes
Technical Skills
Strong technical aptitude and problem-solving abilitiesUnderstanding of database concepts and data modelingFamiliarity with coding/scripting (Python, Java, SQL, etc.)Experience with API testing tools and methodologiesKnowledge of system architecture principles
Soft Skills
Excellent project management and organizational abilitiesStrong written and verbal communication skillsAbility to explain technical concepts to various audiencesDetail-oriented with strong documentation skillsProactive problem-solving approachLeadership and stakeholder management capabilities
Success Metrics
Implementation project completion rates and timelinesCustomer time-to-value metricsImplementation quality and defect ratesCustomer satisfaction scores during implementationDocumentation quality and completenessProcess improvement contributionsResource utilization efficiencyKnowledge base contributions
What We Offer
Competitive base salaryPerformance bonus opportunitiesComprehensive benefits package including:Health, dental, and vision insurance401(k) matchingStock options/equityProfessional development budgetCertification supportRemote work flexibilityCareer growth opportunitiesWork with cutting-edge technologyCollaborative team environment
Impact Potential
Shape implementation best practices and methodologiesInfluence product development through implementation insightsBuild scalable processes for company growthDrive customer success through technical excellenceMentor junior implementation team members
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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