Description
Granicus is hiring a Technical Implementation Consultant role for the customer engagement arm of the Granicus’ OneView product family. This role is a key member of our government software Implementation Services (IS) team. This highly visible role helps existing and new customers transform their Customer Request Management experience through the configuration of the OneView software platform for their specific needs.
As a Technical Consultant, you will be an expert on the OneView Platform and a key partner in the successful implementation of Customer Relationship Management (CRM) projects for new clients and existing customers upgrading or adding to their system. Technical Consultants will collaborate with Implementation Consultants and Project Managers to work with our most established public sector clients in both North America and Latin America to ensure they are maximizing their use of Granicus SaaS (Software as a Service) products
Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success.
During customer implementations, your role will collaborate with key OneView Team Members to ensure the customer is provided with an implementation best suited for them.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
Granicus is hiring a Technical Implementation Consultant role for the customer engagement arm of the Granicus’ OneView product family. This role is a key member of our government software Implementation Services (IS) team. This highly visible role helps existing and new customers transform their Customer Request Management experience through the configuration of the OneView software platform for their specific needs.
As a Technical Consultant, you will be an expert on the OneView Platform and a key partner in the successful implementation of Customer Relationship Management (CRM) projects for new clients and existing customers upgrading or adding to their system. Technical Consultants will collaborate with Implementation Consultants and Project Managers to work with our most established public sector clients in both North America and Latin America to ensure they are maximizing their use of Granicus SaaS (Software as a Service) products
Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success.
During customer implementations, your role will collaborate with key OneView Team Members to ensure the customer is provided with an implementation best suited for them.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
What your impact will look like here:
You'll love this job if you have / can / are:
Security Requirement:
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
The Benefits
At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs.
