Technical Implementation Consultant (Costa Rica)

Description

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Granicus is looking for a Technical Implementation Consultant for our Costa Rica-remote based, Digital Services Implementation Team. This Technical IC role lives within the technical arm of the Granicus’ govService product family and is a key member of the Professional Services (PS) software and government platform implementation team. This team helps customers (government agencies) transform the citizen experience.

As a Technical IC you’ll be an expert on the govService platform, and a key partner in the successful rollout of projects across the United States. You are a customer focused leader who works hand-in-hand with the project management team to implement products and solutions that require a higher level of technical knowledge (i.e. Web Services, internal and external APIs, SMS products and additional product integrations) for new and existing clients. Expert technical knowledge and enthusiasm for client success are cornerstones of this role.

PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.

What your impact will look like here:

Master the govService platform – you’ll be the internal expert on the product

Serve as an advisor to the customer as they improve their online processes – keeping the citizen experience top-of-mind at every turn

Define features, phases, and solution requirements for customer implementations

Provide specifications according to which the solution is defined, managed, and delivered

Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients

Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications

Partner with the assigned Project Manager, lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality

Clarify and drive implementation commitments

Collaborate with product, engineering and other technical stakeholders on delivery of key solutions for the customer

Develop training and implementation documentation for customized implementations

Conduct system training for client administrators and developers when applicable

Work closely with Process Designers (internal “builders”) and Project Managers that interface with customers alongside you - to advise on progress and share ideas

Ensure acceptance criteria are clearly defined and verify it matches the requirements

Stay up-to-date on the latest process and IT advancements to automate and modernize systems

Effectively communicate your insights and plans to cross-functional team members

Prioritize initiatives based on business needs and requirements

Serve as a liaison between stakeholders and users

Assess the needs of each client; recommend and document solutions

Collaborate with product engineering on validating designs and producing technical requirements for product enhancements when necessary

You will love this job if you have / can:

BA/BS degree or equivalent experience

5+ years of experience with APIs, MySQL, JSON, XML, HTML, CSS and Java

5+ years of experience with Python

2-5 years of experience with React

You possess a high level of technical literacy and familiarity with a broad scope of technologies used to build web applications, which helps determine how a software solution fits into an organization’s current structure and assists in the development of specifications and requirements

You can analyze a process, and easily see the “if/thens” in the logic. Familiarity with building online forms and/or workflow strongly preferred. You know which fields need to be displayed on a form, and which questions are context sensitive (e.g. children dates of birth to be requested only where number of children is greater than zero)

Demonstrate and ensure timelyand thorough communication of strategy, deliverable status, and results

A proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you

Work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions

Successfully facilitation of technical implementations

Problem-solver, able to quickly change direction based on updated client specifications or system limitations

A relentless commitment to doing the most valuable work first

Excellent communications skills – listening, verbal, and written

You can work both independently and as a member of cross-functional teams, some remote

A track record of functioning well in a fast-paced, dynamic environment with competing demands

Value the importance of user experience

A passion for customers

Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Culture

At Granicus and its affiliates, we build transparent, inclusive, and safe spaces for everyone who wants to be a part of our journey. A few culture highlights include –

- Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.

- Slack communities focused on wellness, art, furbabies, family, parenting, and more.

- We bring in special guests from time to time to discuss issues that impact our employee population

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.