We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.
Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. As part of the Technical Escalations Engineering team, you will be at the crossroads between Solutions, Engineering, Product, and our customers.
At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
- Develop technical knowledge across the following product areas:
- Event Management
- SLO
- Collaboration Integrations
- Chat Integrations
- Investigate and triage customer escalations, lead technical calls with clients, and handle high priority issues
- Build out documentation and knowledge base articles for a variety of technologies in your product area
- Run office hours and lead learning sessions for the Solutions team
- Prepare the worldwide Solutions team for new products and features, ensuring the technical proficiency of the team
- Partner with Engineering and Product to identify areas of improvement to better serve our customers
- Routinely lead support hand-off meetings for escalations that require Engineering attention
- Monitor and assist with questions/answers for engineering support channels
Who You Are:
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A tinkerer with previous technical experience and a basic knowledge of Linux
- A master at one thing: tell us all about it
- Experienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issues
- Able to pick up new skills quickly and come up with creative solutions to complex problems
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
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