About the Role:
We are seeking an experienced and highly skilled Technical Engagement (Alliance) Manager to join our team. The Technical Engagement Manager is responsible for ensuring the overall success and quality of strategic customer engagements. The Technical Engagement Manager plays a key role in enabling our customer in the successful usage and value actualization of our products. In addition, they support sales of new solution engagements to ensure customer retention and continued revenue growth.
As a key member of the Solutions team, the Technical Engagement Manager will work closely with colleagues to lead engagements with senior members of the drug discovery materials ecosystem, including pharmaceutical companies, academic institutions, independent software vendors, and startups. This role requires a deep understanding of deploying emerging technologies in complex environments such as drug discovery material science or other fields where a mix of AI/ML or quantum simulation on classical compute may be required. The Technical Engagement Manager will use domain knowledge to set milestones, delivery processes, and drive key strategic engagements with customers to drive adoption of next-generation technologies. The Technical Engagement Manager will also be crucial in facilitating communication and collaboration across different departments within SandboxAQ, helping to align our internal strategies with our customer objectives.
What You'll Do:
- Define engagement scope, proposal development and deliver against customer business requirements, with a focus on quantum inspired simulation and optimization projects.
- Achieve and exceed monthly personal and team financial targets.
- Manage executive level customer relationships and provide team oversight with internal and external team members.
- Direct and oversee one or more active customer engagements, demonstrating versatility in managing projects both within and outside healthcare, drug discovery, or material science sectors.
- Manage all aspects of the customer engagement including requirements alignment, scope definition, status reports, project plans, training and resource management.
- Collect market feedback and requirements.
- Mentor team members, sharing expertise in biotech, drug discovery, or material science sectors technology projects, and enforce implementation best practices.
- Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, risk management, issue resolution management, etc.
- Drive incremental revenue through customer relationship building and identifying additional opportunities for SandboxAQ.
- Travel as needed (up to 25%).
- Speak at relevant scientific, technical, and industry conferences.
About You:
- Master's Degree (or equivalent experience) in chemistry, computational chemistry/biology, biophysics or closely related life-sciences domain expertise
- 8 years experience in a technology focused role, with significant experience in technology implementation in the biopharma or material science sectors
- Strong written and verbal communication skills, executive level presence and experience in facilitating research projects with the biotech, drug discovery, or material science sectors
- Experience leading deeply technical customer-facing projects in emerging tech such as applications leveraging AI/ML models and/or computational methods in chem/bioinformatics, and quantum chemistry simulation
- Successful track record serving as overall lead for enterprise implementations and technology initiatives
- Significant enterprise level project management experience (SOWs, contract management, risk management, staffing), demonstrating the ability to adapt to different industry requirements, including but not limited to biotech, drug discovery, or material science sectors
- Ability to perform in an unstructured environment typical of a start-up
- Passion to build processes, policies, methods and tools necessary to improve our delivery to our customer
