Technical Customer Success Specialist (32 or 40 hours per week, based in Lithuania)

Description

Join Hostinger and we’ll grow fast! 🚀

Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900 professionals, we are behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects.

Our mission: To build world-class solutions for anyone to easily succeed online

Our culture: Guided by 10 company principles

Our formula for success: Customer obsession, innovative products, and talented teams.

Your role at Hostinger

Become a Technical Customer Success Specialist in the Customer Success team. As part of Hostinger's Customer Success team, you'll be responsible for helping our customers navigate in the world of web hosting. In this role, you'll collaborate closely with other CS teams and our product teams.

Curious to learn more? Connect with your team: Roberta Gegužytė, CS Team Leader

Join Hostinger and we’ll grow fast! 🚀

Our mission: To build world-class solutions for anyone to easily succeed online

Our culture: Guided by 10 company principles

Our formula for success: Customer obsession, innovative products, and talented teams.

Your role at Hostinger

Curious to learn more? Connect with your team: Roberta Gegužytė, CS Team Leader

Your skills and experience

Native written, and spoken proficiency in Lithuanian (a must).

C1 written, and spoken proficiency in English (a must).

Minimum 1-year work experience in the IT field, and/or IT-related studies.

Proven ambition and focus to develop your knowledge in IT (a must).

Strong interpersonal skills such as proactiveness and empathy.

Hunger for learning and growing.

Ability to work 32 or 40 hours per week in rotating shifts (including 4-5 nights, and 2 weekends per month).

You are based in Lithuania.

Your day-to-day

Communicate with customers and solve their website-related issues via live chat and tickets.

Be a true ambassador, and show our customers what customer obsession is really about.

Focus on the customers’ success by offering additional services, tools, and products.

Dive deep into the world of IT by continuously polishing your technical background.

Deliver impactful work on a company scale.

Salary

Gross salary from 1480 EUR/month (including 5-night shifts per month)

Benefits that fuel your growth

A culture where everyone values the highest standards, freedom, and responsibility (All)

X-week trainings in technology, product, and communication knowledge;

Ability to balance your work and studies (morning/day/night shifts that rotate every week)

Hybrid work: combine modern office excitement in Kaunas and Vilnius with the comfort of working from home.

A friendly, supportive and experienced team that is eager to share their knowledge

Individual monthly bonuses (unlimited!) and regular salary reviews based on performance

Exceptional-being: active challenges, onsite & online fitness classes, and wellness workshops.

Workations & quarterly OKR parties.

Animal-friendly offices in Kaunas and Vilnius

Openness to ideas on how we could become the best place to work for you

Appreciation for anniversaries & other significant life events.

Check out this video from our Customer Success people who give you a sneak peek into the job!

Unlock ambition. Apply NOW. Scale Success!