Description
About Truv:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we're taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we're building the future of financial data access.
Position Overview:
We are seeking a Technical Enterprise Account Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
About Truv:
Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we're taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we're building the future of financial data access.
Position Overview:
We are seeking a Technical Enterprise Account Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
Key Responsibilities
Own the technical relationship with assigned enterprise accounts post-sales, serving as the primary point of contact for technical implementation, integration, and optimizationDevelop and execute technical account plans that align our solutions with customers' business objectives and technical environmentLead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resourcesCreate and deliver training programs for customer teamsProactively identify and resolve technical challenges before they impact customer satisfactionConduct review sessions and health checks to ensure optimal platform utilizationMonitor customer technical metrics and usage patterns to identify opportunities for expanded adoptionPartner with Product and Engineering teams to advocate for customer needs and provide market feedbackDocument best practices and contribute to internal knowledge baseGuide customers through platform updates, new feature releases, and technical changes
Required Skills
Technical aptitude and ability to learn new technologies quicklyStrong relationship building and stakeholder managementStrategic thinking with strong execution capabilitiesNatural curiosity and proactive problem-solving mindsetCustomer obsession and empathyResults-driven with a gritty, entrepreneurial spiritExcellent written and verbal communicationExecutive presence and ability to build trust at all organizational levelsProject and program management expertiseData analysis and reporting capabilitiesChange management experienceTechnical documentation skills
Success Metrics
Customer retention and expansion ratesTechnical implementation success ratesTime-to-value for new customersCustomer satisfaction and NPS scoresProduct adoption metricsTechnical issue resolution timesCustomer health scoresRevenue growth within accounts
Why Truv?
Competitive salary and equity packageComprehensive health, dental, and vision benefitsRemote work flexibilityRegular team events and collaboration opportunitiesWork with cutting-edge technology and innovative customersLearn from experienced leadership team from top tech companiesHigh-impact role with clear growth trajectoryOpportunity to shape the future of financial data access
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