Technical Account Manager

Description

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

Overview

Nielsen is seeking a client-centric Technical Account Manager to help lead and support client initiatives from technical kickoff through post-production. The ideal candidate will be experienced in providing top-tier client support in a technical capacity. This role requires you to be bilingual in both English and Spanish.

This is a fully remote role. Eligible candidates must be located in Mexico.

Overview

This is a fully remote role. Eligible candidates must be located in Mexico.

Job Responsibilities

Provide ongoing support for existing client implementations with multiple top tier accounts in parallel

Serve as Digital Ads technical expert during implementation processes, ensuring SLAs are achieved

Understand process dependencies and upstream and downstream impacts to other teams

Monitor and analyze campaign performance and conduct QC checks; consolidate data from QC checks and report results out to clients

Provide ad-hoc support to resolve technical issues for existing and future clients

Manage positive client relationships as the technical single point of contact for all aspects of client engagement, including client inquiries and troubleshooting implementation issues

Communicate openly and regularly with Client Services and Customer Success teams to escalate and quickly obtain issue resolutions for support questions

Lead ongoing calls with clients and maintain reporting/health of client accounts to proactively address client issues as needed

Translate previous experience and learnings from client implementations to new campaigns with limited incremental training

Qualifications

Bilingual: Fluent in both English and Spanish

4-year college degree OR 2+ years of comparable work experience

Proven record of delivering quality results on time

Ability to use critical thinking skills, apply logic to analyze data, draw conclusions, and provide advice / consultation to business leaders

Ability to communicate clearly, concisely, and effectively both verbally and in written communication

Proficient with Microsoft Office and/or Google tool suite

Proficient knowledge of ad serving, basic html, DMPs, DSPs, SSPs, and basic JavaScript

Ability to use discretion and exercise good judgment in making decisions

Strong interpersonal skills and the ability to effectively work across teams

Respond effectively to diverse individuals and promote understanding and partnership among them

Experience with Nielsen tools used in creating and maintaining Digital Ad campaigns

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