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Tech Operations Support (Backend) - Fiat

remote,Europe
Customer Service

Description

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

This role requires a talent with full independence and good time management with weekdays and shift schedule include.

This role requires a talent with full independence and good time management with weekdays and shift schedule include.

Responsibilities

  • Handle Product and Technical details of Payment system, connect with users and customer service personnel directly
  • Provide solution via online consultation for customer complaints related to Product/Technical knowledge from the Customer Service team
  • Be a bridge between Customer Service and Product/Technical personnel to provide Technical and Product related solutions
  • Categorize and summarize online problems, accumulate knowledge base, and deal with Users directly
  • Coordinate and deal with online accidents, review online accidents, and track/propose follow-up improvement plans

  • Requirements

  • Bachelor Degree or above - Major in Computer, Software Development or related
  • Equipped with coding knowledge (Java OR Python OR Rest OR C++) and SQL writing ability, able to solve online problems independently
  • Strong language skills, good communication and coordination skill
  • Strong Customer Service awareness
  • For Smart Contracts, Blockchain background is preferred

  • Working at Binance
    • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
    • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
    • Tackle fast-paced, challenging and unique projects
    • Work in a truly global organization, with international teams and a flat organizational structure
    • Competitive salary and benefits
    • Flexible working hours, remote-first, and casual work attire

    Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

    Apply today to be a part of the Web3 revolution!

    Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

    By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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