Substance Use Disorder (SUD) Care Advocate

Substance Use Disorder (SUD) Clinical Care Navigator

We're currently looking for a dedicated Associate SUD Care Navigator with mental health and substance abuse background. As an integral member of our team, you will play a pivotal role in supporting individuals seeking support for substance use disorders (SUDs). Your primary responsibility will be to engage with clients, provide exceptional customer service and support, coordinate care services, and collaborate closely with other SUD Care Navigators and interdisciplinary teams to ensure comprehensive and effective care delivery.

The shift for this position will be remote, full time, Monday-Friday, 9-5pm PST. Please only apply if you are comfortable working these hours!

What you’ll be doing

Conduct outbound calls to individuals who have expressed interest in substance use disorder treatment or who may benefit from our services.
Engage with clients in a compassionate and empathetic manner to assess their needs and provide information about available treatment options.
Provide information about our treatment programs, services, and available resources to potential clients.
Coordinate appointments, referrals, and follow-up care to ensure continuity and quality of care.
Apply active listening, psycho-education, and motivational interviewing skills to understand each member’s needs and provide support as they set goals to decrease substance use and/or to achieve successful recovery.
Familiar with substance use disorders, ASAM levels of care, and SUD treatments such as contingency management, MAT, detox.
Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs.
As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis.
Utilize written communication skills to interact with members and providers through email.
Document information, maintain accurate records and track progress within several systems, including an EHR within required timeframes.
Identify and problem-solve issues that serve as a barrier or disruption to care.
Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience.
Participate in staff meetings, case consultations, and training.
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
Provide support and coverage to other SUD CN on the team.

What we expect from you

Master’s degree in substance use and/or mental health field (psychology, social work, counseling) required
Minimum of 1+ years of SUD clinical care experience.
Experience with motivational Interviewing, and Triage.
Excellent listening, written and verbal communication skills.
Acknowledge and embrace diversity and inclusion.
Experience working with diverse populations.
Motivated to go above and beyond for members to provide a high-touch experience.
Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
Able to multi-task and context switch!
KPIs will include: metrics on ticket resolution, connection to care, care conversion, and member satisfaction.

The target base salary range for this position is $32.00-$39.60 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Your Total Health:

Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
10 allocated sick days per year
Flexible paid time off in addition to 12 paid holidays throughout the year
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge.

You And Your family:

4-4.5 months of fully paid parental leave
Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
Focus Fridays: no meetings, no distractions, just time for you to get work done.
Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
Up to $1,000 Professional Development Reimbursement per calendar year.
$200 per year donation matching to support your favorite causes