The Strategic Accounts Executive will be responsible for retaining and upselling Garner’s small and mid-market employer clients. You will collaborate with account managers to ensure Garner’s clients have an excellent experience and achieve the expected results. As a Strategic Accounts Executive you will become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance. Through your efforts, you will be responsible for driving improved Net Revenue Retention and other KPIs for your book of business. This role will report to the Director, Account Management for our small and mid-market segments.
Location:
Remote with up to 25% travel
What you’ll do:
- Own the process to retain and upsell Garner’s small and mid-market employer clients
- Collaborate with account managers to ensure Garner’s clients have an excellent experience
- Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
- Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
- Establish and manage some of the most important strategic broker and client relationships
- Monitor and anticipate the strategic needs of your book of business
- Monitor overall client health and execute strategic plans to proactively address key account risks
- Collaborate with finance, product, data, and technology teams to deliver reports and presentations demonstrating the value and ROI of Garner
- Drive improved net revenue retention and other KPIs for your book of business
- Ability to travel up to 25% of the time
About you:
- Deep health plan design and benefits knowledge, including experience advising employer clients on benefits strategy and cost performance
- 5+ years of experience in a commercially-oriented account management or sales role in the employee benefits space
- A deep commercial focus with the desire to be measured and compensated via the retention and growth of your book of business
- Proven results of achieving retention and upsell targets year over year
- A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
- Excellent communication and presentation skills
- Problem solver in ambiguous situations
- Strong communicator who can effectively articulate a vision
- A desire to be a part of our mission to improve the healthcare system
The target salary range for this position is: $80,000 - $110,000. This position is also bonus-eligible. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.
