The Staff Software Engineer is responsible for driving the technical strategy, design, and development of robust, scalable solutions for sophisticated use cases within Salesforce and adjacent technologies in the Consumer Technology domain. This role is accountable for the end-to-end delivery, from technical architecture and design to implementation and production support while establishing standard engineering principles and mentoring the team. Other key responsibilities include leading the assessment and selection of automated testing tools, maturing DevOps processes and interacting with Product Managers and other leaders within the Operations organization.
This role sits within Enterprise Technology and reports to the Manager of Consumer Technology. Consumer Technology selects, implements, and maintains the applications, platforms, and tools that enable the Marketing, Customer Service and Commercial Operations teams to do their best work. We do this by building world class technical solutions that are prepared to scale, are developed on a common set of data, and are seamlessly integrated.
What you’ll be doing:
Lead the design, implementation, and delivery of large-scale technical solutions, ensuring code quality, scalability, and performance
Participate in the planning and prioritization events to account for technical activities for projects and maintenance initiatives
Incorporate technical requirements and definitions of done while reviewing and analyzing business needs
Establish and reinforce engineering best practices within the team through pair programming, code reviews, and peer inspections
Conduct in-depth reviews of business requirements, identify business process improvement opportunities, and translate them into high-level architectural solutions
Develop technical architecture artifacts, such as ERDs, Dataflow Diagrams, and Integration Diagrams
Guide production support efforts and lead the resolution of critical production issues reported by end users, ensuring stability and performance
Maintain a deep understanding of multiple business systems and platform capabilities, making strategic recommendations for future technologies and initiatives
Provide expert-level support for critical business operations, including availability during off-hours for high-priority incidents
Ensure all systems meet regulatory compliance and adhere to Cruise’s security and data protection standards
Document technical processes and systems on Cruise's internal wiki, creating comprehensive job aids and delivering technical training to teams as needed
What you must have:
7+ years of Software Engineering experience with demonstrated success leading Salesforce implementations within a B2C business model
Salesforce Certifications - System Architect or B2C Architect
Deep expertise in Salesforce development: Proficient in custom objects, Apex, Visualforce, Lightning Components, SOQL, Triggers, HTML, CSS, JS, Data Migration Tools, and Integrations
Experience architecting and designing Salesforce integrations with different systems applying Web Services (REST or SOAP) or middleware (i.e. Mulesoft)
Experience with managed packages, AppExchange, and Salesforce Voice
Strong understanding of Salesforce best practices and a deep familiarity with modern software engineering principles
Demonstrated problem solving and critical thinking skills within a highly dynamic environment
Experience designing and implementing governance practices, setting development guardrails for fellow engineers, and ensuring technical standards
Strong leadership and collaboration skills
Proven advocate for Scrum or Scaled Agile (SAFe) Delivery principles
Nice to have:
Experience with SOA or microservice-based architectures and common cloud platforms like AWS/GCP/Azure
The salary range for this position is $166,600 - $245,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.
