Description
About Cognigy
Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language and on any channel. Cognigy is shaping the future of customer service, creating AI Agents by perfectly combining Generative and Conversational AI to increase customer satisfaction and actively support employees in real-time.
Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy: our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be leading the automation of conversations to make life easier for everyone.
We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:
Team, Trust, Transparency, Technology.
Your new role
You will be welcomed into our engineering department, which is divided into cross-functional, verticalized development teams, who are focused on delivering continuous improvements, features and developing new products. To support the delivery process and stability of our products, we can also count on our Product Support team, QA team, and SRE team who, alongside our Product and People team, Director/Architect and VP Engineering, are constantly looking to overcome new challenges, to innovate, and to ensure the success of our products and satisfaction of our customers.
Your challenge
- Drive one or more cross functional feature initiatives together with our Product Managers.
- Create the best-in-class software-, architecture- and code-design. When you touch something, you improve its design and implementation.
- Raise the bar regarding automated tests & software security. Help us to achieve new certifications and implement new tools in our organisation.
- Identify bottlenecks in our software products & help other less senior engineers with profiling.
- You re-define operational excellence through monitoring, logging & tracing. You embrace a - you-build-it-you-run-it mentality in the team and the wider organisation.
- While not being a people manager, you can guide and mentor other engineers. You want to be a subject matter expert and not a manager
Requirements
About you
- At least 8 years of experience in backend software development.
- You’ve been deploying, running & monitoring containerised software products using Kubernetes for more than 5 years in production.
- While you are an expert in multiple programming languages like Typescript, Python & Golang, you are not thinking in languages as you have mastered the concepts. You can easily adopt new languages if necessary.
- You consider yourself an expert in at least three of the following software products: MongoDB, Redis, Postgres, RabbitMQ, NATS and you know how to tweak performance of those products.
- You are an expert in designing and improving automated tests.
- You don’t fear to fix problems in production no matter when they appear. You own what you have crafted.
- You can craft the software architecture for larger product features, express your design to Product Managers in a higher level and defend it against questions from stakeholders
- You facilitate best in class communication skills in order to present new concepts to our management.
- You can work independently in multiple codebases and deliver key features in highest quality
Sounds like you? Come and join us!
Benefits
Life at Cognigy: what we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:
- Attractive and performance-oriented salary
- Company pension plan
- 30 days paid leave
- Discretionary virtual stock options plan, so you can benefit from the company’s success
- Unique opportunity to help build and shape the company, with little hierarchy
- Flexible and remote working options
- Colleague recognition, reward and celebration events
- Global Employee Assistance Program
- ClassPass membership, giving you access to a variety of fitness and wellness experiences
- Ongoing learning and development opportunities, including LinkedIn Learning
About Cognigy
Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market.
Its award-winning solution Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language and on any channel. Cognigy is shaping the future of customer service, creating AI Agents by perfectly combining Generative and Conversational AI to increase customer satisfaction and actively support employees in real-time.
Our skilled #CognigyCrew are the people behind our cutting-edge technology, working as one global team.
