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Sr. Solution Engineer, AWS

Remote, United States
Software Development

NeuraFlash is growing and hiring a Solution Engineer specializing in Amazon Connect & Service Cloud Voice Solutions! As a member of our Solution Engineering team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily within the AWS Connect ecosystem, Salesforce Service Cloud Voice, Digital Channels, AI & more! Working closely with and reporting to our Director of Solution Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Amazon Connect & Salesforce Service Cloud Voice, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.

As a Solution Engineer, you'll contribute to our Amazon Connect product strategy, and Service Cloud Voice product development efforts.  As a Solution Engineer, you will collaborate closely with our AWS and Salesforce  Practice Leads to establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the AWS & Salesforce ecosystem.

YOU'LL HAVE THE OPPORTUNITY TO:

  • Demonstrate Amazon, Salesforce and NeuraFlash products/assets to customers
  • Lead discovery sessions, presentations and workshops with prospects and customers
  • Gather requirements for large-scale contact center digital transformation projects
  • Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon & Salesforce platform and the value of NeuraFlash as a Consulting Partner
  • Create and modify Proposals SOW’s and create responses to RFP’s
  • Help maintain and update lead management, pipeline & forecasting in Salesforce
  • Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
  • Nurture relationships with Amazon, Salesforce and our customers to continue to establish NeuraFlash as a trusted partner
  • Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
  • Provide customer feedback and solutions to product management to continue to advance our portfolio of products
  • Continuously ensure the highest possible level of customer experience

REQUIRED QUALIFICATIONS:

  • 2 - 3 years experience selling telephony solutions such as Amazon Connect, Genesys, Five9, Vonage, New Voice Media, NICE inContact, TalkDesk, etc. (preferably Amazon Connect or a similar cloud-based telephony solution)
  • 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
  • 1 - 2 years in a consulting role (preferably)
  • BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

PREFERRED SKILLS:

  • Expert understanding of contact center telephony solutions, specifically Amazon Connect/Service Cloud Voice or a similar solution
  • Solid understanding of the AWS and Salesforce platforms/architectures
  • A keen interest in learning rapidly in the Generative AI Space
  • Strong customer facing skills
  • Attention towards detail
  • Team player
  • Great communication skills
  • Passion to succeed and drive the company forward
  • Open-minded and flexible to change
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