NeuraFlash is growing and hiring a Solution Engineer specializing in Amazon Connect & Service Cloud Voice Solutions! As a member of our Solution Engineering team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily within the AWS Connect ecosystem, Salesforce Service Cloud Voice, Digital Channels, AI & more! Working closely with and reporting to our Director of Solution Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Amazon Connect & Salesforce Service Cloud Voice, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.
As a Solution Engineer, you'll contribute to our Amazon Connect product strategy, and Service Cloud Voice product development efforts. As a Solution Engineer, you will collaborate closely with our AWS and Salesforce Practice Leads to establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the AWS & Salesforce ecosystem.
YOU'LL HAVE THE OPPORTUNITY TO:
- Demonstrate Amazon, Salesforce and NeuraFlash products/assets to customers
- Lead discovery sessions, presentations and workshops with prospects and customers
- Gather requirements for large-scale contact center digital transformation projects
- Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon & Salesforce platform and the value of NeuraFlash as a Consulting Partner
- Create and modify Proposals SOW’s and create responses to RFP’s
- Help maintain and update lead management, pipeline & forecasting in Salesforce
- Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
- Nurture relationships with Amazon, Salesforce and our customers to continue to establish NeuraFlash as a trusted partner
- Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
- Provide customer feedback and solutions to product management to continue to advance our portfolio of products
- Continuously ensure the highest possible level of customer experience
REQUIRED QUALIFICATIONS:
- 2 - 3 years experience selling telephony solutions such as Amazon Connect, Genesys, Five9, Vonage, New Voice Media, NICE inContact, TalkDesk, etc. (preferably Amazon Connect or a similar cloud-based telephony solution)
- 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
- 1 - 2 years in a consulting role (preferably)
- BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
PREFERRED SKILLS:
- Expert understanding of contact center telephony solutions, specifically Amazon Connect/Service Cloud Voice or a similar solution
- Solid understanding of the AWS and Salesforce platforms/architectures
- A keen interest in learning rapidly in the Generative AI Space
- Strong customer facing skills
- Attention towards detail
- Team player
- Great communication skills
- Passion to succeed and drive the company forward
- Open-minded and flexible to change
