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Sr. Salesforce Engagement Manager

Remote, United States
Management

AS A SENIOR ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO: 

  • Perform as one of NeuraFlash’s leading Enterprise Program Management, Engagement Management and Solution Delivery experts
  • Lead enterprise-level engagements (large brands, $1M+, etc.) with a hands-on approach, providing direction, guidance and approaches to engagement management, project management, and architecture
  • Act as a “thought leader” for our customers. Implement and oversee the quality of our deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance across customer engagements
  • Drive innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
  • Work in close partnership with our Delivery Excellence team to improve our ability to deliver complex solutions to our largest customers
  • Provide executive level Business Consulting and Pre-Sales support
  • Work hand-in-hand with our Sales team and Practice Leaders on consulting and pre-sales activities
  • Conduct situational assessments of our customer’s business goals 
  • Advise our customers of solution tradeoffs to assist in the cost / benefit analysis taking into account business process, architecture, and IT operating model
  • Develop and present key findings, POV, recommendations, progress updates, and run executive reviews
  • Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale
  • Acquire and maintain all applicable Salesforce Certifications
  • Travel up to 25% for customer projects and company events
  • Be a NeuraFlash evangelist in the Salesforce Community, and help us cultivate a company culture of success (company and personal) and fun

QUALIFICATIONS:

  • 7+ years of consulting experience in delivery leadership relative to iterative software development as a Project Manager, Program Lead, Engagement Lead, and similar roles leading complex projects
  • 5+ years of experience leading customer engagements of 15+ individuals
  • 5+ years of experience selling and delivering business solutions on the Salesforce platform; demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects and clients across Salesforce clouds
  • Strong experience with Salesforce, Amazon Connect, Contact Center technology implementations, or Salesforce Field Service / Revenue Cloud highly preferred
  • Experience in all phases of services delivery, software development, and testing life cycles
  • Expert in agile software delivery methodologies: Scrum, Kanban, SAFe, and Lean
  • Expert at project delivery, including all aspects of program management and the SDLC
  • Experience in management of established technology and product departments with mature program management processes and standards for both Agile and Waterfall project methodologies
  • Experience with building out project and program teams and organizing programs for success
  • Experienced in management with a strong history of mentoring others
  • Demonstrated track record of writing SOWs, reviewing proposals with clients and negotiating contracts

PREFERRED SKILLS:

  • Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology
  • Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
  • Eager to embrace challenging situations and enjoys solving complex problems
  • Proven ability to work cross-functionally
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