The Sr. Manager of Design Services is responsible for multiple teams' operational and creative excellence, designing automotive websites user interfaces and digital marketing assets for Cars Commerce customers. This leader is an experienced people and process manager accountable for improving processes and workflows by understanding and sustaining key performance metrics. A highly technical creative production aptitude is also required, so this leader is no stranger to brand guidelines or style guides, can turn quickly on deadlines, and demonstrates solid creative, digital marketing design skills while being extremely detail-oriented. The Sr. Manager of Designer Services must demonstrate ability to cultivate a collaborative and high-performing team through effective mentoring skills, fostering professional growth, proficiency in senior-level conflict resolution, and providing strategic guidance to associate managers and individual contributors.
ESSENTIAL FUNCTIONS:
- Regularly audit standard operational processes and guidelines, including quotas, timelines, and internal project details, to ensure delivery and manage employee performance and accountability
- Create, analyze, and Identify areas of opportunities for production and workflows while understanding and sustaining key performance metrics.
- Exhibits exceptional analytical acumen, adept at dissecting complex problems, and formulating data-driven insights to drive informed decision-making and strategic planning
- People management, including mentoring, performance reviews, hiring, improvement plans, promotions, terminations, etc
- Communicate and support our company and departmental goals and values.
- Facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and other learning opportunities
- Collaborate and strategize across the marketing and product teams to manage workflows and timelines to ensure the timely delivery of design solutions that meet quality and production requirements.
- Handle cross-departmental process challenges, showcasing a leadership style that fosters seamless collaboration and drives innovative solutions
- Execute and implement compelling automotive-driven design while managing and maintaining the brand voice of all internal products, our retailers, and OEM partners
Success in this role is measured by client satisfaction, content quality, employee engagement and satisfaction, and department improvement.
REQUIRED QUALIFICATIONS:
- Bachelor's Degree Preferred
- Minimum eight years of experience in a creative, digital marketing capacity
- Minimum of three years of people management experience, including leading large multi-discipline teams and managing Managers
- Proficiency in Microsoft 365, Google Workspace, Adobe CC
- Demonstrable process improvement and performance management experience
QUALIFICATIONS:
- Expert in the elements of design principles and digital marketing strategies
- Solid knowledge of best practices for design strategy and multi-channel digital marketing
- Strong project and time management, organizational skills, and attention to detail
- Exceptional analytical acumen
- Excellent verbal and written communication skills
- Good collaborative, negotiation, and presentation skills
- Excellent interpersonal skills
- Work independently as well as in a team environment
- Proficiency in senior-level conflict resolution
- Perform under intense demands in a fast-paced environment
- Automotive experience is not required, but, nice to have
- Working knowledge of Figma, Salesforce, Wrike, WordPress, and is a plus
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