Description
About the Role:
Matterport's customer support organization plays a key role in achieving our vision. Our team is dedicated to addressing customer pain points, empowering our global user base via self-service, and optimizing customer support interactions to create an effortless experience.
As part of our customer support team, you will gain professional expertise in our products and processes. Your role will involve applying company policies and procedures to address various issues. This client-facing position is a partnership with our clients, where you will provide seamless service by assisting with product and service inquiries. Additionally, you will capture orders from customers over the phone and review orders to ensure accuracy and satisfaction. You'll leverage your industry knowledge to meet clients' imagery and visual needs, offering resources, guidance, and recommendations. Excellent communication with our clients is crucial for achieving exceptional first-contact resolution and outcomes.
#LI-Remote
About the Role:
Matterport's customer support organization plays a key role in achieving our vision. Our team is dedicated to addressing customer pain points, empowering our global user base via self-service, and optimizing customer support interactions to create an effortless experience.
As part of our customer support team, you will gain professional expertise in our products and processes. Your role will involve applying company policies and procedures to address various issues. This client-facing position is a partnership with our clients, where you will provide seamless service by assisting with product and service inquiries. Additionally, you will capture orders from customers over the phone and review orders to ensure accuracy and satisfaction. You'll leverage your industry knowledge to meet clients' imagery and visual needs, offering resources, guidance, and recommendations. Excellent communication with our clients is crucial for achieving exceptional first-contact resolution and outcomes.
#LI-Remote
What you will do:
Who you are:
We want to hear from you! We are looking to build the best team of people who will be empowered to do their best work. If you have what it takes, but don’t necessarily meet every bullet in the job description we encourage you to apply.
The US base salary range for this full-time position is $20.09/hour - $20.88/hour + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Perks & Benefits (US)
Belief in Diversity
At Matterport, we don’t just accept differences, we celebrate them and recognize the value they bring to our customers and employees. Matterport is proud to be an equal opportunity workplace and works to create and support diversity at Matterport. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender, identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other category protected by law. We are committed to providing employees with a work environment that provides a sense of inclusion and belonging and is free of discrimination and harassment. We also consider all qualified candidates regardless of criminal histories, consistent with legal requirements.
Matterport is likewise committed to working with and providing reasonable accommodation to all qualified applicants and employees with disabilities in accordance with the American Disabilities Act
For more information regarding how Matterport collects and uses personal information, please review our Privacy Policies. https://matterport.com/privacy-policy
