Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are seeking a Business Operations Specialist to join our Enterprise Systems team! This position will assist in the continual management, audit and optimization of the company’s processes and data to inform actionable insights.
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are seeking a Business Operations Specialist to join our Enterprise Systems team! This position will assist in the continual management, audit and optimization of the company’s processes and data to inform actionable insights.
What you will do:
Develop a comprehensive understanding of the relationship between contract, subscription, product instance and renewals data and related processesMonitor reports and dashboards for flagged data exceptions and investigate the source of the exceptionCollaborate with internal data owners to correct flagged data exceptions and reinforce or improve process as neededImplement and iterate on success and quality assurance criteria to reference when measuring completeness of goals and ongoing accuracy of dataManage ongoing and sustainable operational processes that identify key responsibilities across departments and the specific procedures to be followed by each individual with ownershipMonitor day-to-day operations, report on performance, and recommend actionable improvements when necessaryIdentify and resolve operational issues and risk, optimize workflows and processesDocument and enable on process changes as they evolveBring enthusiasm and knowledge for data and data-related technologies to assist in providing cutting-edge analytical solutions to the businessHelp implement and define data “best practices” across the organization
What you will need to know/have:
5+ years of relevant experience in business operations, renewals, deal desk or similarExperience working, creating reports, and monitoring dashboards within SalesforceExperience interacting across sales, customer experience, renewals, business analytics, technology teams and operationsExperience developing ongoing business processes to solve for complex, cross-functional challengesExperience gathering requirements for, designing and implementing data projectsExperience making well-informed decisions in complex scenariosWorking knowledge and understanding of the business including finance, sales and renewalsWorking knowledge of data science concepts including statistics, data mining, and predictive analytics is preferredSelf-starter mindset that thrives on problem solving in collaborative environments
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
All Instructure employees are required to successfully pass a background check upon being hired.
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