About the Role:
Seeking an experienced analytics leader to manage a team, enabling the physical downstream operation to make data-driven decisions. Reporting to the Director of Operations Analytics, you will evolve the core operations data infrastructure to deliver a singular goal: every patient gets access to timely, high quality, affordable healthcare. The Senior Manager will be the key advisor to the Downstream Operations team to help evolve the data-driven foundation which powers business decisions at Hims & Hers, from executive-level strategy to day-to-day operational execution.
You Will:
- Manage, mentor, and build a high performance team of analysts that are able to gather and synthesize data quickly and accurately
- Build for scale: proactively identify, codify, and implement core platform for data-driven decision-making across multiple business lines, modalities, and treatment types
- Think through complex problems, determine proper analytical processes and procedures, independently derive conclusions, and present results to the organization
- Measure impact of throughput through the creation of KPIs to help measure against business outcomes
- Lead the team by identifying growth optimization opportunities; collaborating cross functionally to structure, measure, and execute tests; driving adoption and knowledge at all levels of the organization
- Challenge status quo: initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions
- Leverage internal and external data to identify growth opportunities, providing data-driven recommendations for business expansion
- Collaborate with cross-functional partners in data engineering, operations and finance to define and build data-informed business strategy and roadmaps
- Deliver high quality insights & dashboards for executive level consumption
You Have:
- Superb written and verbal communication skills; experience presenting to senior, cross-functional stakeholders
- Ability to contextualize data and insights within the business context, collaborating with, communicating findings to, technical and non-technical teammates
- Ability to thrive and adapt in a fast-paced, high-growth and rapidly changing environment
- 7+ years experience in a fulfillment focused role in areas such as data engineering, business intelligence, operations, or analytics
- 4+ years of experience hiring, managing, and developing high performing teams
- Experience managing and collaborating with international teams
- Exceptional SQL skills / Intermediate to advanced R or Python experience
- Hands-on experience working with a modern analytics tech stack (Looker, Google BigQuery, DBT, Python, etc.)
- Advanced-to-expert data analysis proficiency: ability to design and complete complex analysis projects
- Advanced degree (MS) in mathematics, statistics, data analytics or a related field
Our Benefits (there are more but here are some highlights):
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats
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