What this job can offer you
- Receive support in managing and evolving information within the organization and opportunities for training and professional growth within the knowledge management domain.
- Have the opportunity to monitor content change logs to reflect legislative and policy updates, ensuring our knowledge base remains current, compliant, and structurally sound.
- Play a crucial role in ensuring the organization’s knowledge is accurate, accessible, and actionable according to established Standard Operating Procedures (SOPs).
- Collaborate with various departments, including Product, Legal, Product Marketing, Customer Experience, Sales, and Operations.
- Continuously review, analyze, and address identified knowledge gaps to keep our knowledge base reliable and up-to-date.
What you bring
- Proven experience in content management and monitoring change logs.
- Strong collaboration and communication skills, with the ability to work well in a team and manage cross-functional interactions.
- Familiarity with CRM systems, content management systems (CMS), and knowledge management tools.
- A proactive approach to identifying and addressing knowledge gaps and improving Standard Operating Procedures (SOPs).
- Proficiency in using data analytics to drive decisions and improvements.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
- Fluency in English.
- Remote work experience is a plus.
Key Responsibilities
- Build and maintain a detailed knowledge base that includes product information, legal guidelines, labor laws, policies, and resources for developers.
- Create, edit, and manage a wide range of knowledge content, ensuring clarity, accuracy, and relevance
- Work with experts across the organization to ensure all knowledge is complete, understandable and remains up-to-date.
- Develop and refine knowledge creation processes and templates to streamline workflow.
- Use data analytics to make decisions, identify knowledge gaps, and assess the usability of the knowledge base.
- Meet team objectives efficiently and maintain high-quality standards in all tasks.
- Foster a collaborative environment, encourage ethical practices, and be open to feedback to enhance our offerings.
- Work closely with cross-functional teams to monitor updates and changes in laws and policies to keep our knowledge base reliable and up-to-date.
- Lead and participate in knowledge management projects, ensuring timely delivery and alignment with organizational goals.
- Support the management and evolution of organizational information following our Standard Operating Procedures.
Practicals
- You'll report to: Manager, Knowledge Management
- Team: Customer Experience - Knowledge Management
- Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; EMEA
- Start date: As soon as possible
Remote Compensation Philosophy
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
The base salary range for this full-time position is $25,300 USD to $35,550 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
Application process
- Interview with recruiter
- Interview with team members (no managers present)
- Interview with future manager
- Prior employment verification check
#LI-DNP
