ABOUT THE ROLE
Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you guide technical teams to manage hundreds of production applications. You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform. Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products.
This is a hands-on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end-to-end solutions. In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements. This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool.
IN THIS ROLE, YOU WILL:
- Advise and implement full-stack solutions using Retool
- Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product
- Develop new service offerings based on customer / market need
- Assist with scoping, estimating, and selling professional services engagements
- Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases
- Assist with partner enablement and certification
- Serve as a trusted advisor to our customers
- Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
- Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
THE SKILLSET YOU'LL BRING:
- 5+ years experience with strong engineering background, preferred in fields like computer science, math and electrical engineering
- Strong written and verbal communication skills
- Previous experience in a customer-facing role
- Ability to take on open-ended problems in unstructured environments
- Full-stack development experience, with strong knowledge of SQL, Javascript, and APIs
- Ability to think on your feet and solve problems during calls with technical customers
