Overview
About the Role - A Solutions Architect at Instacart plays a crucial role in owning the technical design and solutioning responsibilities for our enterprise Retailer partners. This role works directly with partners to onboard them onto our platform, integrate with our suite of APIs, and ensure that our solutions meet their specific needs. The role involves high-level client interactions, managing technical and business requirements, and collaborating with internal teams to deliver exceptional solutions.
About the Team - Instacart’s Professional Services team collaborates closely with leading retailers to develop and implement a wide range of tailored solutions. With expertise in cloud architecture, solution design, and domain-specific systems, the team navigates complexities in loyalty programs, payments, and eCommerce platforms. The team's work spans from straightforward integrations to highly complex, customized systems that drive retail innovation. Specialists in our team are adept at designing and delivering scalable solutions that meet the diverse needs of the retail sector. Their deep understanding of both technology and business ensures that each solution enhances the retailer's competitive edge.
About the Job
Lead the design and execution of comprehensive solutions, addressing both system and business needs. Develop solution proposals, drive execution, and ensure successful project launches.Build and maintain strong relationships with technical and business stakeholders at Enterprise Retailer partners. Understand their requirements, constraints, and integration needs.Work closely with Product, Engineering, and Business Development teams at Instacart to ensure alignment and drive successful project outcomes.Serve as a subject matter expert on Instacart’s platform and external-facing APIs. Provide deep technical insights and guidance to partners and internal teams.Develop tools, processes, and documentation to scale partnerships and enhance solution delivery. Continuously seek ways to improve efficiency and effectiveness.Address complex business challenges and technical issues, balancing client needs with technical constraints. Make trade-offs as necessary and raise risks proactively.
About You
Minimum Qualifications
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
- 1-3 years of experience as a Software Engineer or Architect, with a strong background in solving complex business challenges. Experience in a client-facing or consulting role is highly desirable.
- Proficiency in code/scripting/automation (e.g., SQL), and a solid understanding of e-commerce solutions, integration, and API connections.
- Exceptional ability to convey technical concepts to non-technical audiences. Experience interacting with stakeholders at all levels, including Directors and above.
- Demonstrated comfort and competence in managing client expectations, handling technical demands, and delivering under tight deadlines.
- Strong sense of ownership and ability to navigate complex scenarios, balancing technical and business needs.
Preferred Qualifications
- Recent hands-on experience in system design or engineering.
- Experience in external-facing or client-facing roles involving technical discussions and product presentations.
- Experience leading technical initiatives, guiding projects, and aligning teams.
- Understanding of retail systems.
