THIS IS A REMOTE ROLE BASED IN LATAM.
We are looking for engineers to be part of a talented, mission driven team that is striving to provide top-notch support for our existing SaaS clients. Our engineers are collaborative and encouraged to bring new ideas to the table. We are problem solvers. We want to work with people who are passionate about our mission and have a desire to be part of a rapidly expanding, high performance team.
Job Description:
- Work closely with our team of L3 Engineers to provide high quality support for our software applications built on JavaScript/TypeScript, Java, and C# frameworks
- Responsible for resolving bugs, technical issues in the code and improve existing code for reliability and scalability
- Provide engineering and product support via email to customers and internal teams
- Gather information and prescribe customer steps to resolution for expected vs. actual outcomes
- Create technical documentation to serve as a knowledge base for handling recurring support and data engineering needs
- Ensure customer inquiries are responded to within established timeframes and support service levels are achieved
- Work collaboratively with local and geographically dispersed team members during US Hours
Must have expertise in some of the following:
- At least 4-6 years working experience in fullstack development working in two to three of the following: JavaScript/TypeScript, React, C#, Java, SQL
- Experience in various technologies/languages also a plus: Docker, HTML, CSS, test-driven development
- Proficiency maintaining clean, organized, and well-documented code under a Git source code repository
- Experience with service-oriented architectures, including restful services and soap
- Solid understanding of Object Oriented Programming and Relational Database Management Systems (RDBMS)
- Strong English communication skills, written and verbal highly preferred