Overview of the Role:
At Pelago, we run a serverless architecture on AWS, with infrastructure managed using Terraform. Our system has been built to deliver our virtual clinic for Substance Use Management, and we are looking for a talented Site Reliability Engineer to join the engineering team supporting Pelago. As a HIPAA compliant, HITRUST certified organization it is essential that our architecture is built in compliance with information security and data privacy requirements. Experience and knowledge of security best practices in the context of AWS is essential.
In this role, you will...
- Maintain Pelago’s system built on AWS
- Develop a deep understanding of the development workflow at Pelago
- Be responsible for the planning, implementation, and growth of the AWS cloud infrastructure
- Troubleshoot issues on our platform, find the root cause, and if required, interface with engineering teams to resolve
- Monitor application metrics to proactively raise issues to the relevant engineering functional team
- Own the reliability, availability, latency, performance and capacity planning of the Pelago environment
- Perform incident response and blameless post-mortems
- Implement infrastructure as code for provisioning, configuration and deployment using Terraform
- Build, release, and manage the configuration of all production systems
- Conduct load testing to identify bottlenecks before they impact customers
- Work alongside our developers to drive automation, maximize efficiency and improve reliability
- Occasional on-call shift required on a rotational basis
The background we're looking for...
- 2+ years experience working in SRE or reliability focused production engineering roles identifying application problems from monitoring, health checks and application performance
- A solid understanding of supporting AWS, serverless architecture, and Terraform
- Experience with building / maintaining platforms that adhere to security standards working on a system that has scaled to 50m+ users
- Proficiency in script development and scripting languages
- Strong troubleshooting background with experience in identifying and remediating issues
- Team player mentality with strong communication and collaboration skills
What you’ll love about us…
We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some.
- Generous and meaningful equity package
- Full Medical, Dental, & Vision coverage
- 401k Plan
- Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days
- Paid maternity, paternity & new parent leave
- Flexible working environment
- Annual Learning and Development stipend to support continued learning and career development
- Wellness Reimbursement Program
- Mental Health Care through Spring Health
- Access to Reproductive & Family Planning Care
- Substance Use Support for employees and family members
