Who We Are
The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.
Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business.
About The Role
You’ll be working directly with the ThousandEyes TAM business owners to help facilitate smooth business functions. You’ll be responsible for coordinating communication between the business and field teams - project managers, account team representatives, and channel partners. You’ll need to understand the TAM services offerings, how they’re delivered, sales motions, and use case requirements. You’ll help the TAM engineers to deliver the projects in a timely manner. You’ll have the opportunity to create field facing collateral about the services business and present it to key stakeholders.
What You’ll Do
- Act as a central point of contact between TAM and project management teams within the region.
- Facilitate communication between services engineers and field teams.
- Plan, schedule, and facilitate meetings across the business.
- Drive team insights through creating and managing project engagement reports.
- Help the sales field teams understand the TAM offerings, ordering, and delivery flows.
- Provide general administrative support to the management teams.
- Manage multiple projects concurrently.
- Build deep domain expertise, business knowledge and understanding of different operating models
- Work with Cross functional teams and manage across different reporting chains
Qualifications
- Must have administrative experience in participating as a key member in a cross-functional team and/or international projects or programs
- Ability to work in matrix organizations, prioritize what is meaningful to business
- Excellent time management skills and ability to multitask and prioritize work.
- Attention to detail and problem-solving skills.
- Excellent written & verbal communication.
- Proficient in English, both verbal and written.
- Strong organizational and planning skills.
- Proficient in MS Office and Salesforce.
Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
