Description
The SVP, Customer Success will lead the customer-focused arm of Aledade’s Performance team, ensuring a delightful experience for all independent primary care practices that Aledade partners with while driving effectiveness in our performance and efficiency in our delivery. Aledade currently serves 1,800 practices across 46 states, caring for over 2.1 million patients. The SVP will utilize a franchise mindset to quickly bring national scale to our products and services, while ensuring a successful experience for our partner practices. A metrics-driven and outcome oriented leader, the SVP will employ a rigorous and curious approach that is grounded in service to our ultimate customer (the practices) and the team that serves them (the Field).
With this deep focus on customer service, the SVP will be responsible for two functions:
Bringing consistency and scale to our treasured service delivery arm: the Field team.
Ensuring a delightful end-to-end experience for our practices.
The topline goals for the role include:
Drive more effectiveness in ACO performance through automation and technology services.
Drive more efficiency in how Aledade delivers practice transformation and VBC support services while improving customer delight.
Reduce Field Team toil.
This leader will partner closely with the teams leading Aledade’s VBC strategy (Savings Initiatives, Risk, Quality, and Health Plan Performance) and execution (Field teams) to ensure Aledade continues to achieve nation-leading outcomes. In addition, the SVP will be an integral part of Aledade’s senior leadership team, tasked with informing the company’s overall strategic direction.
The SVP will be an integral part of Aledade’s executive leadership team, tasked with informing the company’s overall strategic direction.
Primary Duties:
The SVP, Customer Success will lead the customer-focused arm of Aledade’s Performance team, ensuring a delightful experience for all independent primary care practices that Aledade partners with while driving effectiveness in our performance and efficiency in our delivery. Aledade currently serves 1,800 practices across 46 states, caring for over 2.1 million patients. The SVP will utilize a franchise mindset to quickly bring national scale to our products and services, while ensuring a successful experience for our partner practices. A metrics-driven and outcome oriented leader, the SVP will employ a rigorous and curious approach that is grounded in service to our ultimate customer (the practices) and the team that serves them (the Field).
With this deep focus on customer service, the SVP will be responsible for two functions:
Bringing consistency and scale to our treasured service delivery arm: the Field team.
Ensuring a delightful end-to-end experience for our practices.
The topline goals for the role include:
Drive more effectiveness in ACO performance through automation and technology services.
Drive more efficiency in how Aledade delivers practice transformation and VBC support services while improving customer delight.
Reduce Field Team toil.
This leader will partner closely with the teams leading Aledade’s VBC strategy (Savings Initiatives, Risk, Quality, and Health Plan Performance) and execution (Field teams) to ensure Aledade continues to achieve nation-leading outcomes. In addition, the SVP will be an integral part of Aledade’s senior leadership team, tasked with informing the company’s overall strategic direction.
The SVP will be an integral part of Aledade’s executive leadership team, tasked with informing the company’s overall strategic direction.
Primary Duties:
