Available Locations: Lisbon, Portugal
About the role
We are currently in search of a dynamic and self-motivated Senior Technical Enablement Lead who possesses extensive experience and a proactive approach to collaborating effectively across teams and engaging with key stakeholders within the Enablement ecosystem.
The role will report to the Senior Manager - Technical & Partner Enablement on the Sales Enablement team and work closely with the global Pre-Sales, Professional Services, Product Management, and Product & Technical Marketing teams. The Senior Technical Enablement Lead is responsible for overseeing and driving the enablement strategy within the organization. This is a global role that involves managing stakeholder relationships, measuring business impact, curating the enablement strategy, onboarding new hires and overseeing end-to-end management of its execution. The Senior Technical Enablement Lead plays a critical role in ensuring alignment between business objectives and enablement initiatives, ultimately contributing to the overall success and growth of the organization.
Key Responsibilities
Stakeholder Relationship Management:
- Develop and maintain strong relationships with key stakeholders across various departments, including Pre-Sales, Professional Services, Product Management, and Product & Technical Marketing.
- Collaborate closely with stakeholders to understand their enablement needs and objectives.
- Design and implement biannual Skills Assessment to monitor advancement, pinpoint areas for improvement, and gauge the effectiveness of enablement endeavors.
Enablement Strategy Curation:
- Develop and refine the overall enablement strategy in alignment with organizational goals and priorities.
- Identify and prioritize key areas for enablement, considering business needs, market trends, and customer requirements.
- Work closely with cross-functional teams to ensure that the enablement strategy is comprehensive and well-integrated with other business initiatives.
- Create and execute role-specific learning journeys (Quarterly Training Plans) tailored to diverse roles within the stakeholder organization.
Execution Oversight:
- Lead the end-to-end management of enablement initiatives, including planning, execution, and evaluation.
- Collaborate with internal and external stakeholders to deliver high-quality enablement programs, resources, and tools.
- Monitor progress and performance against established goals and timelines, making adjustments as necessary to ensure successful outcomes.
Measurement of Business Impact:
- Define relevant metrics and key performance indicators (KPIs) to measure the effectiveness and impact of enablement initiatives.
- Regularly assess and analyze data to evaluate the success of enablement programs and initiatives.
- Provide insights and recommendations based on data analysis to drive continuous improvement
Technical Onboarding:
- Effectively designs, implements, and manages technical onboarding initiatives that empower new hires to contribute meaningfully to the organization from day one.
- Design and develop comprehensive technical onboarding programs that align with the company's objectives, incorporating best practices and industry standards.
- Collaborate with stakeholders to drive curation of engaging and informative training materials, including presentations, videos, documentation, and interactive modules, to support the technical onboarding curriculum.
- Collaborate with cross-functional teams, including Pre-Sales, Customer Success and Professional Services to identify technical skills and knowledge required for successful onboarding.
- Facilitate onboarding sessions, workshops, and training sessions for new hires, ensuring they receive relevant technical training and support during their transition period.
- Develop assessment criteria and evaluation methods to measure the effectiveness of the technical onboarding program, gathering feedback from participants and stakeholders to drive continuous improvement.
- Manage resources, including budget, time, and personnel, to ensure the successful execution of the technical onboarding program within established parameters.
- Leverage technology platforms and tools, such as learning management systems (LMS) and virtual training environments, to deliver efficient and scalable onboarding experiences.
- Provide ongoing mentorship and support to new hires, helping them navigate technical challenges, acquire necessary skills, and integrate into their roles and teams effectively.
- Monitor industry trends, feedback, and performance data to identify opportunities for enhancing the technical onboarding program, iteratively refining content and delivery methods to optimize outcomes.
- Communicate regularly with stakeholders, including leadership, stakeholder partners, and hiring managers, providing updates on program progress, outcomes, and areas for improvement through comprehensive reports and presentations.
- Facilitate knowledge sharing and collaboration among new hires and existing employees, fostering a culture of learning and development within the organization.
Required Education and Experience
Applicants must meet one of the following education and experience requirements:
- 8-12 years enablement and/or sales enablement experience in a fast-paced, high-tech environment
- A Bachelor’s or a Master’s degree or its equivalent in a technical domain
- Proficiency or working knowledge of various tools such as LMS, Zoom, On24, Google Meet, Salesforce is preferred
Required Skills
- Proven experience in sales/ technical enablement, sales operations, or related roles, with a focus on stakeholder management and strategy development.
- Strong analytical skills and ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
- Have an enthusiastic “roll up your sleeves” mentality
- Demonstrated project management capabilities, including the ability to manage multiple initiatives simultaneously and drive results in a fast-paced environment.
- Strategic mindset with a focus on innovation and continuous improvement.
- Excellent Google Workspace skills including Sheets, Slides, Docs and Forms
- Understanding of adult learning principles and training best practices in a high-tech environment
- Experience working with LMS and CMS or similar technologies
