Title: Sr. Solutions Engineer
Location: Remote – United Kingdom
Role Description:
The Sr. Solutions Engineer will join ShipBob’s growing Revenue team responsible for understanding the unique strategic needs of each of our small to medium and mid-market clients and delivering value to help facilitate their growth and success. The Sr. Solutions Engineer will partner with ShipBob’s Sales, Implementation and Success teams to align the merchant's key business objectives and technical requirements with a compelling technical solution. Additionally, this role will execute on the solution by collaborating with the Product, Engineering, and Implementation team.
What you’ll do:
- Understand merchants’ goals and design a solution that meets the merchant’s objectives and technical requirements.
- Gain and maintain a deep understanding of merchants’ technical solutions/environment.
- Develop a technical vision and implementation roadmap that enables a strategic and on budget product rollout for the merchants.
- Manage the execution of the implementation roadmap by partnering with the Implementation Specialists.
- Provide guidance in various sales stages, including completion of RFPs and vendor assessments.
- Maintain proficiency in industry trends, ShipBob’s service offerings, value propositions, and case studies.
- Build Sales Engineering best practices to ensure scalability of the team with documentation, process optimization, and cross-training.
- Maintain awareness of product roadmap and new product features to evangelize with customers and deliver customer feedback to our product management team.
- Assist and coach other solutions engineers in needs analysis, creating practical solutions and navigating the implementation process.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- 7-9 years of experience in merchant-facing, technical capacity in either SaaS/e-commerce.
- Experience in working with both technical and business stakeholders.
- Outstanding written and verbal communication skills to clearly and efficiently articulate technical matters with business stakeholders and merchants.
- Experience with one of the following domains: e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics.
- Experience using APIs, SQL or with an embedded system, scripting languages (Ruby or Python).
- High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance’ between Merchant Success, our merchants, and internal stakeholders.
- Established track record of managing initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
- Comfortable in a fast-paced, ambiguous environment that requires excellent time management and prioritization skills.
- Solid project management skills and ability to run multiple projects simultaneously.
- Experience with small and medium businesses and/or tech preferred.
- High-growth or early-stage startup experience is a plus.
Reports to: Manager, Sales Engineering
