Senior Solutions Consultant

OVERVIEW

At the heart of our work here at Automox is a mission to create easier work for today’s IT teams. We are seeking a motivated Senior Solutions Consultant to join our team. In this role you will evangelize, assist in deploying and integrating Automox's modern endpoint management platform to prospective and existing customers. This role requires self-motivated individuals and great teammates who are passionate about SaaS software and the IT Operations space. Successful candidates will have demonstrated the ability to effectively interface and communicate to fellow IT and Security Ops managers, and levels up to the CTO.

WHAT YOU’LL BE DOING

Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform
Build customer trust and relationships through education and technical leadership.
Work closely with CSMs and partner as the technical expert to maximize customer outcomes
Lead technical delivery efforts with Sales/Customer Success and Support counterparts
Drive new and innovative ideas to enhance Automox’s service engagements
Research and evaluate technologies and create new knowledge base articles that capture new information for reuse throughout the organization and for end-users
Bring a great attitude as we develop a new services team and all the fun that comes with making a part of creating meaningful customer experiences
Escalate issues to Support in a timely manner for resolution
PowerShell or Bash scripting, although your day-to-day will be more varied

WHAT YOU BRING TO THE TABLE

4+ years experience supporting customers as a Sales Engineer, Solutions Engineer, Systems Engineer or Architect, or other solutions role
Broad knowledge and experience managing either macOS, Windows, or Linux
Strong experience writing PowerShell and/or Bash code
Experience with configuration management tools. (MECM / Jamf / Chef / Puppet / Ansible, or like toolsets)
Self-starter, proactive, motivated, responsible with a passion for customer engagement
Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers
Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level)
You have the ability to work cross-functionally, lead projects, and make things happen
The ability to give direction to the team to complete assignments using established guidelines, procedures, and policies excites you
Have a self-driven attitude - able to own problems and deliver solutions.
Willing to expand current skill-set to contribute and improve other areas of the platform
Willingness to become an expert in multiple platforms platforms: Windows, macOS, Linux

LOCATION

We are a fully distributed company with remote works in concentrated areas across the United States.
***Note: We currently don't hire in Colorado, California, Seattle area, or New York metro***

EMPLOYMENT AT AUTOMOX

✅ Must be able to pass a federal, state, county background check
✅ Complete a local in-person verification

TOTAL REWARDS: Thrive with Us
Beyond the Status Quo
🇺🇸 Work from almost anywhere in the USA***
💵Competitive Salary
📈Equity for Full-Time Employees
🏦 401K Match
🏝Flexible PTO, generous sick time policy
👋🏽$20 a month to connect virtually with colleagues

Health & Wellness
🩺 Comprehensive Health Plans with generous employer contributions
🩺100% Company-paid Short Term/Long Term Disability and Life Insurance
🩺 Company HSA Contribution: $100-$150-$200 per month based on tier
🩺 Gender Affirmation Coverage

Happiness & Well-Being
🎁 $50 per month Lifestyle Spending Account
💻 Internet Reimbursement - $50/month
🗄 $750 Home office stipend
👨‍👧‍👦 $10k Adoption Benefit
🤰🏽Comprehensive Family Planning Coverage

We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

We are not able to sponsor work visas for this position at this time.

https://patch.automox.com/rs/923-VQX-349/images/Notice-of-Right-to-Work.pdf
https://patch.automox.com/rs/923-VQX-349/images/E-Verify-Participation-Poster.pdf