The Role:
Podium is seeking a talented Senior Software Engineer with expertise in building VOIP solutions. In this role, you will join a team of intelligent and dedicated engineers tasked with empowering local businesses by creating a modern phone service for collecting and converting leads for local businesses. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and know how to break down intricate problems in the telecom space, we think you’ll be a great fit.
What you will be doing:
- Develop and deploy VOIP features powered by a cloud PBX for local businesses to capture leads more efficiently and handle their phone system needs.
- Diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
- Collaborate with cross-functional teams to design and develop VoIP solutions that meet the needs of our customers, ensuring high call quality and reliability.
- Identify and resolve bottlenecks and performance issues within our VoIP infrastructure. Implement optimizations to enhance system efficiency and reduce latency.
- Play a key role in system implementations, contributing your expertise and knowledge to ensure successful project outcomes.
What you should have:
- 8+ years of hands-on programming experience with at least one modern language such as Python, Go, or Elixir.
- Experience with VoIP platforms like NetSapiens, OpenSIPS, Asterisk, or Kamailio.
- Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
- Experience troubleshooting telecommunications networks, VoIP, SIP, RTP, RTCP, parsing call records, sip traces, MOS Score, jitter, and delay is required.
- Strong analytical and problem-solving skills, proven ability to decompose complex issues, and drive innovation in a highly iterative development process.
- Excellent communication skills and the ability to work effectively in a team setting and articulate technical concepts to diverse audiences.
- Ability to solve ambiguous problems and thrive in a fast-paced environment.
What we hope you have:
- 6+ years of experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
- Solid understanding of OSI model, firewalls, IP routing, IP switching, VLANS, and QOS/COS.
- Hands-on experience with network monitoring, network diagnostics, and network analytics tools.
- Proficient in packet capture utilities and identifying application issues at the packet level.
- Experience in network, server, and application-status monitoring.
- Strong knowledge of VOIP and telecommunication industry standards
