Position Summary
This role will see the successful candidate join the Enterprise Systems team as a Senior Salesforce Administrator. The candidate will report to the Enterprise Systems Manager and will work both independently as well as part of a team. This role will be responsible for managing the Salesforce environment including Sales Cloud, CPQ and DocuSign CLM. This person will be a key member of the team and will design, build, test and configure solutions on the Salesforce platform. They will work alongside a cross functional team to ensure critical business and system processes are maintained and evolve to meet the requirements of the business.
Essential Tasks
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Manage the CPQ system's configuration, rules, and workflows, ensuring accurate pricing, discounting, bundling, and approvals in alignment with company policies.
- Sandbox environment management and familiarity with change sets or other deployment tools.
- Management of our Own Backup solution and disaster recovery process.
- Integrate, troubleshoot, and fix issues between Salesforce and other Enterprise Systems using the Celigo platform.
- Assists with the management and integration of applications with Salesforce including HubSpot, JIRA, SQL Server, NetSuite and OpenAir.
- Support of Sales enablement tools including, but not limited to, Outreach, Gong, 6Sense, LinkedIn Sales Navigator and Seismic.
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
- Data management using Demand Tools and integrated Salesforce tools to improve Salesforce data quality, implementing rules and automation as needed.
- Experience playing a technical lead role in a Sales Operations, Revenue Operations, Business Operations or Business Systems team or projects.
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
- Provide exceptional end user support to business users.
- Maintain knowledge of the latest Salesforce releases and test compatibility with our environment.
- Willingness to learn and at times share with and train other members of the IT team.
- Other duties as assigned.
Preferred Skills and Experience
- BS in a technical field, such as IT, Engineering, or Computer Science
- Proven ability to consider upstream and downstream impact for changes proposed to the Salesforce platform
- Salesforce Certified Administrator (Required)
- Salesforce Certified Advanced Administrator, CPQ Specialist are highly preferred.
- Other Salesforce certifications are a plus.
- CPQ experience is a plus.
- DocuSign CLM experience is a plus.
- NetSuite experience is a plus.
- OpenAir experience is a plus.
- Ability and willingness to learn new systems and skills.
- Strong analytical and problem-solving skills; ability to work creatively in problem solving environment.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
The pay range for this position is $70,000 - $85,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
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