About Harry’s
Harry’s Inc. is building a modern CPG company by putting people first and delivering against real unmet consumer needs.
The company’s flagship brand - Harry’s - was founded by Jeff Raider and Andy Katz-Mayfield in 2013. After successfully launching and scaling Harry’s, Jeff and Andy saw an opportunity to bring their experience building Harry’s to other CPG categories where the consumer has also been historically underserved.
Harry’s Inc. has grown significantly over the last ten years, and is now made up of four brands - Harry’s, Flamingo, Lume, Mando - and Harry’s Labs, the company’s incubation and M&A engine. The company employs more than 900 people across the U.S., U.K. and Germany, and is the largest CPG company built in the last 20 years.
At Harry’s Inc, our mission is to Create Things People Like More — whether it's a product, an experience, or an internal tool, we believe in making the things around us better for our customers, and our team.
Our mission extends beyond customers and team, to the community broadly. We believe that the best business models make a positive impact. So, we set aside 1% of sales across Harry’s, Flamingo, and Lume to support our social mission, including through donations to our nonprofit partners.
At the end of the day, the key to our success is our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet. Our company is a place of inclusion, innovation, and deeply ingrained values.
We’re excited to add a ‘Senior Program Manager, Subscription’ to the team! This is a cross-functional, high impact role for someone to own & drive an increasingly important area of the business.
Responsibilities
- Develop a deep understanding of subscribers’ experience, including barriers to adoption, subscription management, and churn drivers
- Evaluate our existing subscription program, identify opportunities to improve performance, and establish a long-term roadmap of priorities
- Partner with cross-functional teams to drive projects from kickoff to completion
- Evaluate, test and improve communication flows (email, SMS), in partnership with our Lifecycle team
- Partner with our Digital Product team to facilitate A/B tests
- Establish dashboards and reports to track KPIs, in partnership with our Analytics team
- Create business cases for potential features and projects to improve subscription program performance
- Continuously monitor competitors and market trends for best practices and testing ideas
- Recommend tools to ensure that Lume is at the forefront of personal care subscription programs; pro-actively lead initiatives to build infrastructure that supports growth
Skills / Qualifications
- Bachelor’s Degree
- 5+ years of experience in ecommerce
- 3+ years of experience in a subscription business, specializing in program management, strategy, marketing, growth and/or product
- Expertise in acquisition, conversion, retention and engagement levers that drive subscriptions, with substantial hands-on experience
- A strategic leader with the proven ability to rally cross-functional teams toward common goals
- Systems thinker; able to understand how our subscription program should contribute to overall long-term business results
- Self-starter with a high degree of follow-through; can own and take tasks to completion
- Strong critical thinking skills to turn data into clear, actionable narratives
- Project management abilities, both independently and with cross-functional teams
- Proficient in Excel; experience with Looker or other data visualization tools a plus
- Able to get things done without perfect resources and works with a sense of urgency
- High standards, takes ownership, and invested in outcomes
- Proactively helps others, positive attitude, and good sense of humor
- Personal care or CPG experience is a plus
Benefits and perks
- Medical, dental, and vision coverage
- 401k match
- Equity in Harry’s
- Flexible time off and working hours
- Wellness and L&D stipends
- 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
- Up to 20 weeks of pregnancy leave and up to 16 weeks of parental leave
- Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
- Free products from all of our brands
Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.
We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $130,000-$140,000, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.
This role can be done remotely, however there may be location constraints based on where Harry's is registered and able to employ individuals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ individuals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ individuals, you will not be eligible for employment. Please speak with your recruiter to learn more.
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