What we’re looking for
The Research and Insights (R&I) Team is a multidisciplinary group within the Research and Design organization under R&D. We are looking for seasoned product researchers to join our forward-thinking team of insight enthusiasts who can engage with other insight-driven disciplines and execute rigorous, high-impact research. Reporting to the Head of Research and Insights, you will join a team of professionals in CX, market research, operations, and product research.
Our team is pivotal in shaping product, design, marketing, and broader business strategies across the organization. Our work spans multiple internal partners, driving decisions that directly influence the company’s direction. As part of our innovative team, you’ll have the opportunity to conceptualize, drive, and synthesize strategic research efforts across various business areas. You'll align cross-functional partners around a unified, insights-driven perspective through leveraging a multidisciplinary approach and triangulating across company data points. Your work will connect diverse data sources and elevate strategic initiatives with a well-rounded, evidence-based point of view.
What you’ll be working on
- Driving tandem strategic research efforts across business spaces and organizations
- Delivering powerful storytelling to advance product transformation
- Devising research and insight roadmaps to govern cross-functional execution
- Triangulating across multiple internal and external data points
- Deploying mixed methods to improve user and opportunity understanding
- Inspiring and improving democratized research execution
- Identifying and driving fruitful partnerships with new business stakeholders
- Adapting and socializing insights for optimum socialization and scale
- Partnering with the multidisciplinary R&I Team to advance practice and impact
We’d love to hear from people with
- 6+ yrs conducting product or user research in R&D, ideally in B2B or B2C SaaS
- Comfortable leading strategic research impacts in net new spaces
- Experience conceptualizing, deploying, and governing complex research
- History of research-driven business outcomes
- Fluency in advanced mixed methods and analytical techniques
- Preference for degrees or experiences showcasing deep understanding of human behavior and/or business
- Advanced skills in stakeholder management
- Experience using SurveyMonkey as a tool for conducting and analyzing research
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